Excellent
Based on 201 reviews
Daiwa Massage Chair®4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Daiwa Massage Chair® (daiwamassage.com) has 201 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
201 approved reviews, newest moderated first
Scott
Our new Daiwa Hubble was just delivered today! I'm in the Seattle area. The wait was only 10 days from the time I ordered it, and the two delivery guys were terrific. I'm still learning all the chair settings (there are tons) but it's clearly a very nice piece of machinery, and I feel like I made the right choice.
Ron E.
My new Legacy 4 was delivered today. So far, this has been an all-around excellent experience. Rolly and Bill were excellent to work with. They did everything that they said they would do. I was able to “test drive” several Daiwa chairs in their Lombard Illinois showroom. I picked the Legacy 4. Less than a week later, it was delivered and assembled in my basement. The two Daiwa delivery men were competent, efficient, courteous, and professional. They wore masks in my house and removed their shoes before they came in. They assembled the chair, tested it, and gave me a demonstration of its features. After I’ve had a chance to gain some experience with the chair, I’ll report back. Thanks, Daiwa Ron in Iowa
Andrea O.
Purchased our Daiwa chair in July 2019, 6-months later, it no longer works. Has not worked since February 2020. I've called every week for over 6-months trying to get help, they've tried to be helpful over the phone but at this point are just brushing me off. At this point we need someone to come service our chair and they claim they will not be servicing their products and doing good by their customers because of Covid. I understand that safety is a priority but wearing a mask and other safety garments should be sufficient enough for them to service their customers chairs. Spending $7,000 on this chair for it to work 6-months is ridiculous and frankly, careless on behalf of Daiwa. They don't plan to start servicing their products anytime soon, which means I have this huge, expensive chair that is just wasting space. Last communication with them was this past week when I asked to speak to a manager or supervisor. They transferred me to a voicemail and I still have heard nothing back... surprise, surprise!
Reply from Daiwa Massage Chair®Nov 7, 2020
Hi Andrea, Firstly, we thank you for posting such an honest review, as it helps us improve. Please accept our sincerest apologies for not being able to provide you service as quickly as we are used to. The COVID pandemic has definitely been a challenge in all types of industries, including ours. Nonetheless, we do understand your frustration, and again, we apologize. We did work with you and your husband in trying to find solutions, like shipping the parts directly and providing guidance on how to use these parts. Unfortunately, this was not enough at the time, and our technician service was still needed. As noted during a recent conversation between you and our service department, our efforts to reopen our technician services in your region, amid the pandemic, have come fruition. We have already send the work order to the branch nearest to you and our technician will be able to provide you the full repair service you need. Please contact us at (310) 538-2298 for additional support.
Jack
I have owned my Legacy 4 for 7 months and loved it until the rollers quit moving up the back (center rollers?). I was showing my family its attributes until this happened...I'm anxious to see the Daiwa response time for repair.
Reply from Daiwa Massage Chair®Sep 22, 2020
Hi Jack, We are sorry that you are having trouble with your rollers. By your review, it seems like you are already in communication with our service department. Just in case you need it, you can contact us at (310) 538-2298. Our service department will make sure to make this right and bring your Legacy chair back to tip-top shape.
Dewayne
purchased the Daiwa 9100 Legacy and Love it!!! only problem trying to move to my new house and i dont know how to take apart enough to get thru the doors. i didnt get a manual with it.
Reply from Daiwa Massage Chair®Aug 17, 2020
Hi Dewayne, We are glad that you are enjoying your chair! We are sorry that you did not get a manual with your chair. We will be happy to provide you a manual and instructions on how to disassemble the chair arms so you can fit it through the door. Please contact us at [email protected] or call our headquarters at (310) 538-2298 for assistance.
pauls L.
Do not buy this company chair. It is garbage. I brought it and it broke in 6 month. It took 2 month to fix but they couldn't fix so They change to new. It broke again in 9 month. Warranty is only 1 year so they want to charge $550 to fix now. After 2 years they will charge parts. your reply do not seems to help me at all. you write reply so that people could see your company could help. my point is your massage chair do not last 1 year. you have to fix the problem on your chair.
Reply from Daiwa Massage Chair®Aug 25, 2020
Dear Pauls Life, Thank you for taking the time share a review. I am sorry that you were having problems with your massage chair. We do offer extended warranty to our customers in case you need service after the regular warranty has expired. Some distributors of our massage chair offer 3rd party extended warranty through companies that are not part of Daiwa. As you informed us, you purchased extended warranty through a 3rd party and their service was not satisfactory to you. We are sorry that you have experienced this and we encourage you to contact the 3rd party warranty company so they can provide you with more information on their warranty.
Naser S.
We purchased our Daiwa Legacy (DWA-9100) on august 26, 2017 and the center rollers quit working in December of 2019. Luckily it was still under warranty (3 years)! Called U.S. Jaclean, Inc. in April and now mid June yet to get replacement part! From what I read on this site and others, the roller is defected part and just matter of time to stop functioning! It seems it's just problematic with these chair and not recommending it (spend thousands of $$$$). Mid June, finally received the roller just to find out they sent the wrong roller. Now, two weeks later still waiting to hear from the company (U S Jaclean, Inc)!
Reply from Daiwa Massage Chair®Sep 23, 2020
Hello Mr. Naghafi. Firstly, we want to thank you for being a Daiwa Massage chair customer. We are terribly sorry that some things did not go as you expected when you called for service. Unfortunately, during this time of the COVID-19 pandemic, our company has been affected and their have been delays, as it has happened with most companies. The virus, and state and local mandates regarding the pandemic have made it difficult to respond and service as quickly as we would during a normal time. We are glad that we were finally able to go to your home to personally repair your massage chair. We were happy when we got in contact with you to find out that everything with the chair is working properly again and that you are enjoying your massage chair.
Phebean
The product is very effective and easy to use. Love its different programs and bluetooth connectivity for music and digital books. The stretch program is more effective on my back than any other equipment I bought to relieve my back pain. I now pop into my massage chair so much more times than I pop pills - lowering my need to inject chemicals for pain - liberating.
