Excellent
Based on 2,113 reviews
Darwin's Natural Pet Products4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
DEBBIE T.
My cat did not like the raw food, gave to a cat shelter
Reply from Darwin's Natural Pet ProductsJun 27, 2025
Hi Debbie! We're sorry to hear your cat did not enjoy their new meals. Thank you for donating the leftovers to your local cat shelter.
Rachel J.
The best raw food I’ve found. Good value and quality food. Never had an issue with it. My 13 year old bulldog is strong and heathy because he’s been on this food for years!!
B. K. S.
Until you changed your system to provide your customers with "a new online experience," I had no problems with Darwin's. Your people have always been very helpful, friendly, and understanding. Unfortunately, when your website updates recently cancelled my credit card information and put a "pause" on my subscription, I was prepared to go with a new pet food provider. For years, I have had a subscription (paying hundreds of dollars each month) for raw dog and cat food, and my credit card works just fine, so I was more than a little irate to get an email telling me that my "payment failed" and my "order could not be processed." When I finally got someone to return my call, the agent was very helpful and explained the situation. I had to re-enter all of my credit card information to get my subscription re-established, but I had to cancel my current order because it would ship too late and run into my next order. Although very annoying, everything now seems to be back to normal, and I will continue to order Darwin's pet food for my dog and cats.
Reply from Darwin's Natural Pet ProductsJun 27, 2025
Hi Bonnie! Thank you for your feedback. We do apologize for your experience, and are happy to hear you were able to connect with our Customer Care team. Do reach out if there is anything else we can help with.
Cristina C.
Excellent customer service and a great product
Diane H.
Great customer support.
S. H.
My cats are thriving on Darwin's and I believe whole food is so much more nutritious than kibble.
Miss J.
We love the convenience and ease 🙏🏾
Maureen H.
We have been using Darwin’s dog food for many years. Our dog has been so healthy. Any time we have a problem or need more food customer service is so helpful and a pleasure to work with.
