DAVID KINDReviews of davidkind.com

very slow response time

I bought my last 2 frames from D/K, and I told everyone it was a 5+ star experience; however, this most recent experience is disappointing. There were long delays in communications, and my 2 recent messages have been unanswered for 2 weeks. I want to be a life-long D/K customer, and I'll always cheer for D/K success; however, I can't give a strong rating this time around.

Remarkably responsive service, but suboptimal quality of finished product. I am now skeptical about the quality of the lenses and accuracy by which a prescription can be filled off an online photo. After month of trying the provided Rx frames, Ive gone back to my old frames & lenses as they cause less eye strain despite the same prescription. I would caution anyone buying prescription glasses through this service.

I wish I could give a better review but it took a long time for me to receive my glasses and the team did not proactively communicate with me regarding any of the delays: I ordered my glasses on 05/25/20 I was informed it would take 7-10 working days (after I asked via email). After 12 working days I followed up and it took 2 days for them to get back to me and inform me 'they are going through final tomorrow' (it was 6/9/20). On 6/12 I still had not received a shipping confirmation so followed up again and only then was informed 'glasses didn't pass final'. I did not get my glasses until 6/17. I informed the customer care team that they should have been proactively informing me of delays in my order instead of me needing to follow up with them constantly. It was a really disappointing experience as these glasses are not inexpensive so I was expecting a really high end experience end to end, however, it was really subpar. While I love my glasses I will not order here again as I do not trust this company to be able to provide timely delivery or even base line acceptable costumer service.

Glasses felt very cheap, no different from Warby Parker’s costing hundreds less. Design was cool but if your gonna spend $400 on glasses they shouldn’t feel like they cost $20. I bought and then returned