Excellent
Based on 1,142 reviews
Decant House4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decant House provides samples of name brand designer and niche fragrances before purchasing full bottles. The fragrances you select are original and authentic. We use premium glass bottles which are professionally labeled and shipped right to your door. Try some samples today!100% Authentic Fragrances Guaranteed!All fragrances are 100% authentic and original. Decanted only when we receive your order for freshness.Free Shipping AvailableThis is a great value because of our selection and pricing.We Are Military Friendly!Get 15% off your order when shipping overseas. Thank you for your service guys and gals!Why Not Check Out Our Selection today?Spring FragrancesNiche Fragrances Designer Fragrances
Decant House (decanthouse.com) has 1,142 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
1,142 approved reviews, newest moderated first
Alejandro C.
Great advice from Decant House on fragrances. These fragrances are the real deal and the premium glass sprayers are of top quality and likewise for an amazing packaging. Yes superior customer service and quick delivery make this a very positive purchasing experience which I will repeat.
Jim S.
Packaged well and shipping was quick. All scents were fresh. Overall would purchase from again.
Brad J.
Quick shipping, and quality products.
Christopher
Easy to use website. Great selection. Fast shipping.
Hugo F.
nice work,good smellin of the scent,very fast shippin,
Phil
Fast shipping, good product in nice little spray bottles. Very good decanter.
ZP
Fast delivery! great quality! I’m very happy!!
Anon
PRO: great customer service to refill samples that were less filled than ordered. Excellent communication and concern for customer service. CON: sample fill levels for original order across 10 samples varied greatly. (Probably not within DH control although might consider other means of shipping than USPS) have not yet received re-ordered items after 7 days with USPS indicating unable to determine an estimated delivery time.
Reply from Decant HouseJul 12, 2023
Hello there, We appreciate taking time out of your busy day to review our products and services. We are sorry your experience was less than perfect. We too, are not perfect. As we explained, we did have a new employee in training who decanted your order. it does take time for new employees to understand the process. Your order was not inspected properly and that is on us. We also did some testing as a result of your inquiry. We found when using the same volume of fragrance across multiple bottles, the fill levels were in fact, different. This was the case will our 3ml, 5ml and also 10ml. We assume this is the result of the moulding process. The bottles we use are mass produced and inexpensive to pass the savings to customers. When choosing bottles, we focus primarily on the sprayer quality and the thickness of the glass to prevent breakage during shipping. We are less concerned with medical or laboratory grade specifications with regards to dimension. We disclose fill levels on our website. However, as the image states, they are for illustration purposes to show approximate levels only. And although during our discussion, you disagree with using syringes for our purpose, we thought about your suggestions and decided if syringes are good enough to use for medications, then they are good enough for our purposes as well. And to be fair, we also over fill many times and we send it out anyway. With regards to USPS shipping, we disagree completely. We ship tons of packages each month with very few issues. You just happened to be the luck of the draw on your replacement order (in addition to your fill level issue), which by the way we shipped priority (2 day service) as a courtesy. Transit times are out of our control. UPS and FedEx are also way more expensive. We are trying to keep costs down and USPS strikes the right balance. We acknowledge the multiple issues with your order and we accept the 3 star rating. Hopefully next time your experience will be perfect. Regard, Drew
