Great
Based on 269 reviews
deconovo4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point.Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more.Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.
deconovo (deconovo.com) has 269 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 40 reviews with 1 star · Clear filters
Sara G B.
I have not received a label for return and it is 10/07/2023. There was nothing in my new or other email. I have received other emails from Deconovo. I finally received the email with label tonight Thank you Deconovo.
Reply from deconovoOct 8, 2023
Hi Sara, thanks for your feedback. We will endeavor to improve our services to give our customers a better experience! Kind regards, deconovo
Amy
Just not happy and will not use this company again
Reply from deconovoSep 8, 2023
Hi, Alvina, thank you for your feedback. We are sorry to have given you a bad experience. We have contacted you by e-mail, if you can take a picture of the product, we will be able to solve the problem easily!. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
Delynn S.
It wasn't delived to my house.
Reply from deconovoAug 7, 2023
Hi, Delynn, thank you for your feedback. We are sorry to have given you a bad experience. We will contact you by email to help you. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
GEORGE L.
In my opinion the customer service is second to everyone not helpful at all
Reply from deconovoJul 6, 2023
Hi, GEORGE, thank you for your feedback. We are sorry to have given you a bad experience. We exchanged the item for you before, I don't know if you are still satisfied with the current product. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
SL
We ordered 4 panels. The website indicated those panels were in stock. We received 3 panels, never got the 4th. After waiting patiently, I wrote the company. They indicated that they never had 4 in the 1st place. Then in order to return them, they told me I had to pay for the return shipping because there was "nothing wrong with the product", even though it was their fault we ordered 4 panels in the 1st place. We will not use this company again.
Reply from deconovoJul 6, 2023
Hi, Steven, thank you for your feedback. We are sorry to have given you a bad experience. we did have enough stock at the time you placed your order, and all of our stock was also sold in other countries and found to be out of stock when we shipped. We have given you a full refund. And we are willing to cover the return shipping costs. You can email us the return shipping record and your PayPal account number at your convenience and we will give you a refund.. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
no thank Y.
i need a return or my money back this is not the correct size that i ordered i am really disappointed i would like my money back
Reply from deconovoJun 25, 2023
Hi, Yuliana, thank you for your review, we are very sorry to hear of this experience, if you could please get in touch with our customer service team with your order details we will be happy to look into this. Kind regards, deconovo
Tammy N.
Fastest delivery I’ve ever had!!👍👍 However your customer service needs to improve by10X👎👎. I have emailed 4 times and called 2 times for the last 4-6 days trying to get a return label so I can return misordered merchandise. I have no problem paying for shipping myself. How difficult can it be to fill in some blanks on the computer and email me the return label so as I can return the merchandise and get this matter resolved.
Reply from deconovoJun 25, 2023
Hi, Tammy, thank you for your feedback. We are sorry to have given you a bad experience. we sent out a return label on June 19, and we don't know if you received it. Please check email or spam. We will send it again Today. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
Tammy N.
Fastest delivery I’ve ever had!! 👍👍 However your customer service needs improvement X10.👎👎 I have emailed 4 times and called 2 times asking for someone to send me a return label so I can return merchandise. This has been going on for 4 days. How long can it possibly take to fill in the blanks and email it to me so I can print it and take to whoever and get this matter settled. Received a phone call today from DecoNovo and also received the return label!! Will be returning merchandise tomorrow.
Reply from deconovoJun 25, 2023
Hi, Tammy, thank you for your feedback. We are sorry to have given you a bad experience. we sent out a return label on June 19, and we don't know if you received it. Please check email or spam. We will send it again Today. If you have any other questions, please contact us via email [email protected] Kind regards, deconovo
