Great
Based on 175 reviews
DecorativePlumbingPros4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more.DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market.Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
DecorativePlumbingPros (decorativeplumbingpros.com) has 175 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 21 reviews with 1 star · Clear filters
Gerri
I ordered a part, and did not hear from them. I called, emailed, and messaged them and no response! Finally. Week later I got a response that the part was discontinued and they cancelled my order. Terrible customer service.
Tired of W.
I am still waiting for a full refund. No one is responding to my email. Item never shipped.
John Z.
Item still has not shipped. Was not available in house even tho I was not informed of that when I ordered or I'd have ordered elsewhere.
Brian
Got returned product even with the previous return label in it. It took them 1 month to give me a valid return label, and I haven't received my refund yet.
Ka Man G.
Received a broken sink and have email them few time and still haven't gotten a reply.
John O.
The drawer pulls I purchased are all tarnished. I am going to have to buy some kind of metal cleaner to remove the tarnish. If it was not for the fact that this model of drawer pull has been discontinued I would have returned them. I looked at 5 different companies who were all out of stock for this item. I needed 3 more for the dresser I have, so I purchasd an additional one in case it is needed in the future.
Reply from DecorativePlumbingProsJun 15, 2022
I'm very sorry if there was some sort of misunderstanding. The drawer pulls you ordered have a vintage brass finish. According to the manufacturer's website "The distressing process used to create the Vintage finishes on solid brass makes each individually crafted item unique from the other. Finishes will vary in color and in darkness. These finishes will change in time and are not guaranteed." We are more than happy to create a return and refund your order. Alternatively, Omnia has 4 left in stock. Likely the last 4 in existence. We would be more than happy to order them and send the remaining pulls free of charge as a good faith gesture, but will be unable to refund you if they aren't to your liking. Please reach out to us at [email protected] and let us know how you would like to proceed. Thank you, Brian Decorative Plumbing Pros
Rick
They never bothered to say they don't stock the toto flush valves I ordered. Other than to say processing on my order. After a week , I called to get a status to find out it's 6-8 weeks out. Why not tell me that before I wasted my time and money. First and last time I'm dealing with your co.
Reply from DecorativePlumbingProsMar 31, 2022
We're sorry about your issue. Our orders are updated automatically, and automated emails are sent to notify our customers of their status. Our records indicate that you were notified that your order was awaiting shipment the very next day after your order was placed. Most of our customers send an email seeking clarification if they are unsure as to the meaning of their order status. Additionally, cursing out our salespeople does nothing to expedite a backordered item. We work hard to serve our customers well and operate transparently, professionally, and in good faith. Decorative Plumbing Pros
M. D.
Received my order today after 2 months. These ballast look all scratched up on the outer metal case. They don’t look brand new. They look as used ballasts. Hoping they will work after installation and last as it should.
