Excellent
Based on 503 reviews
Decrum4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decrum.com focuses on bringing the high-quality leather products without being heavy on your pockets. We can handle all your desires no matters how massive or small. We’re strongly recommended concerning the natural leather apparels that provide an elegant appearance and visual appeal.
Decrum (decrum.com) has 503 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
503 approved reviews, newest moderated first
Jerry B.
Decrum is a new brand to me but once I saw the design of the biker leather jacket and description of the product I knew I had to give it a try! The sizing chart helped me confidently select my accurate size and my jacket looks and feel amazing on. I also loved the discount that was added to my cart for my purchase!
Karl J.
Ganz mieser Service . Dropshipping mehr nicht billige china qualität nicht mal 50% des Preises wert. Rücksendung wird extra schwer gemacht mit kostenlos Beworben aber 7,99€ bezahlt fürs zurückschicken. Kracher kommt nich: als Antwort die Jacke kam verunreinigt zurück. Problem an der Sache die abgebildete Jacke war nicht die zurück geschickte. Bestellt wurde schwarz bemängelt wurde rot 🤣🫣achtung betrug finger weg
Reply from DecrumJan 4, 2026
Hallo Karl, Es tut mir aufrichtig leid, dass Sie so frustriert und enttäuscht sind. Wir sind sehr stolz auf die Verarbeitung und Qualität unserer Jacken und verstehen vollkommen, wie ärgerlich es ist, wenn die gelieferte Ware nicht Ihren Erwartungen entspricht oder von Ihrer Bestellung abweicht. Das ist niemals die Erfahrung, die wir unseren Kunden bieten möchten. Ich möchte Ihnen versichern, dass wir diese Angelegenheit sehr ernst nehmen. Wir würden niemals absichtlich einen Kunden enttäuschen, und Ihre Bedenken bezüglich des Produkts, des Rückgabeprozesses und der Bearbeitung Ihres Falls werden von uns sehr ernst genommen. Um eine korrekte und transparente Bearbeitung zu gewährleisten, wurde Ihr Fall unserem zuständigen Manager, Herrn Moses Michael, persönlich zugewiesen, der Sie bereits per E-Mail kontaktiert hat. Er wird in direktem Kontakt mit Ihnen bleiben und Ihren Fall betreuen, bis er vollständig und fair zu Ihrer Zufriedenheit gelöst ist. Nochmals, bitte entschuldigen Sie bitte aufrichtig die Unannehmlichkeiten und den Ärger, die Ihnen durch diese Situation entstanden sind. Wir danken Ihnen für Ihre Geduld und die Möglichkeit, die Angelegenheit zu klären, und wir setzen alles daran, Ihr Vertrauen in unseren Service wiederherzustellen. Mit freundlichen Grüßen, Team Decrum
jerry F.
The quality of the leather is outstanding. The design and tailoring is perfect and the shipping was fast. Very happy with my purchase.
Sandra M.
I purchased a leather jacket from Decrum (#513549)in December, I received the jacket and was highly disappointed in the fit, the sleeves were made to fit a T-Rex dinosaur, they barely came past my elbows. I went through the steps to get a refund, and one of the steps was to keep the jacket and donate it and they will give me $50 (I thought that was strange) or to get a return label and get a full return after they inspect the jacket/return. But then the return label has the item being returned to GIVE BACK BOX CHARITY INC. Will it get returned to Decrum, will I get my money back, or will I lose my money and a poorly fitted jacket?
Brett W.
I have a couple Decrum coats and I highly recommend them. Can’t beat their good quality for their prices, but they also have fast shipping and service. When you find a solid affordable product online, I always worry about the quality, shipping, and service. Decrum passed with high marks in all areas as the product seems and feels legit and not some Chinese ripoff. The fast shipping and good service really helps support this fact. We’ll see how the coats stand up to heavy use over the years but so far still great. Very happy with both my purchases and would definitely do business with them again.
Mary O.
I bought a coat from Decrum that, not through a fit or price concern had to be returned. The customer service from Decrum and Jessica in particular was second to none. Jessica's help and prompt responses made the return experience painless. I would happily recommend Decrum to friends and wouldn't hesitate to purchase from them in the future.
GF
Needed to exchange and company wouldn't allow. Had to order new size separately. Returned original and company has yet to acknowledge return, now forcing me to pay for two jackets. So discouraged that I cancelled second jacket order and will go somewhere else. In the meantime, the company still HAS my money for both jackets.... UPDATE: finally get one refund credited snd wake up this morning to a notification that Decrum believe I am reviewing another company....really really bad business practices.
Reply from DecrumDec 29, 2025
Hello GF, We sincerely apologize for the frustration and inconvenience this experience has caused you. We fully understand how disappointing this situation must feel, and this is certainly not the level of service we aim to provide. Please allow us to clarify that we do not deny exchange requests unless they fall outside our standard exchange policy or timeframe. Additionally, we never retain funds for canceled or returned orders as it is against our policy—any eligible return or cancellation is always refunded back to the original payment method once properly processed. At this stage, we have carefully reviewed our system but were unable to locate your order or prior correspondence based on the details available in this feedback. To resolve this matter promptly, we kindly ask you to contact us directly at your earliest convenience with reference to this feedback. Our Customer Services Supervisor will personally connect with you to investigate the case and ensure this is resolved as quickly and fairly as possible. We truly value your time and trust, and we would appreciate the opportunity to make this right for you. Thank you for your understanding. Regards, Decrum
Corrado S.
Ho ricevuto stamattina l' ordine 29/12, come previsto. Blazer uomo nero ottimo acquisto,non puzza,la pelle è morbidissima. Sono molto soddisfatto dell' acquisto. La spedizione DHL è stata impeccabile, L'ho seguita passo passo, grazie al supporto del DELIVERY TRACKING.
