Dedicated.comReviews of dedicated.com

I have been using Dedicated off and on since 2018. They are great. But they are not for the newbie. You need to have an understanding of System Administration whether it be Linux or Windows. Dedicated provides the hardware but it is on you to get your desired control panel and admin your server. Out of so many providers these days Dedicated stands out. Damian and the team are amazing if you need help. He always has the best customer service and will try to help you! As far as them "going downhill," No, I disagree. Their servers are great, and the prices are much fairer than other providers. I am sick of other providers merging and raising prices. Dedicated has been consistent for years. Since my time (2018), I have seen nothing bad with them!

Great value for dedicated servers in key US cities(+Montreal!), with superb service. Staff is professional, courteous and knowledgeable about their industry, having been in the business for so long.

I’ve used Dedicated.com for a few projects here and there, and recently started using them again for some of my business needs. I have to say that their support is awesome, they're quick to respond and extremely helpful. Matthew and Damian are absolutely awesome. Dedicated.com has awesome prices and great customer support. I’ve been following this company for the past few years and I love the direction they’re going. Keep up the great work guys!

We reached out, and paid for a dedicated server. Shortly after making a payment we were added to a support ticket requesting that we provide not only a copy of our government issued photo ID but also a separate picture of our face. We were very much looking forward to using this service for our gaming community but this seemed very sketchy. We reached out offering to provide a copy of the ID alone if they could get us their privacy policies on how our data would be used. They refused and issued us a refund. I’m not sure what they are up to but I would be cautious before using their services.

I've never colocated a server before, but Dedicated.com made the experience straightforward, fast, and easy. I had a bunch of questions before I bought any services and the COO himself answered me right away. Then once I signed up, the staff guided me through the handoff process and they were friendly and accommodating. And the control panel in the members area is just like what you'd find on VPS/cloud hosting (except it's my own box spec'd exactly how I want). Honestly I couldn't be happier and I know if I run into any issues, Dedicated will be there to help. If you have your own server and want at least a 1gbps connection, check them out you won't be disappointed =)

They charged my card automatically, and I haven't even used the server. They offer no refund, so I trust them to go to other hosting sites.

I currently manage three cabinets with Dedicated.com, and I must say that the level of service and professionalism I've encountered is unparalleled. As someone operating in the financial sector, where uptime and network reliability are absolutely critical, Dedicated.com has consistently delivered unmatched uptime performance. Matt, Damian, and the entire team have been stellar from the start. The level of service, reliability, and genuine care demonstrated by the entire staff has made me a loyal and incredibly satisfied customer. Thank you, Dedicated.com, for an exceptional experience!

Pros: Loved the fast setup. Low prices. Solid connection. Cons: Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage. Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times. Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time. Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either. They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited. You should probably only use them if you have several HA servers for ALL workloads or low priority servers. Moved on because our company cannot depend on delay in support in case anything goes wrong. Updated: X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years. The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket. Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective". Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".