Great
Based on 249 reviews
DefenderShield4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in the United States, DefenderShield® is a team of passionate engineers, scientists, and health enthusiasts with decades experience in technology health and wellness.Our mission is to improve digital wellness and reduce the harmful effects of technology with our range of EMF shielding solutions and educational resources.We strongly believe EMF protection is necessary to reduce our chronic exposure to electromagnetic field (EMF) radiation that emits from digital devices and screens.Additionally, we are committed to prioritizing sustainable practices in the development and distribution of our products, ensuring that our efforts both improve our impact on the environment and contribute to a healthier planet.
DefenderShield (defendershield.com) has 249 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
249 approved reviews, newest moderated first
S M.
I am a longtime customer. I appreciate being able to speak with an actual person for my orders. The staff has consistently been nice, polite and patient with me.
Reply from DefenderShieldJun 3, 2026
Thank you for your continued support!
CMD
I love all of my Defender Shield products and the blanket has been awesome. I tested the before and after with my meter and the reading below the blanket is exceptionally low!
Reply from DefenderShieldJun 3, 2026
So happy to hear you are enjoying your blanket!
Sharon M.
I ordered the phone case on May 19, paid @94.10 and have not received my phone case on May 30. I'm not happy.
Reply from DefenderShieldJun 3, 2026
"Hi Sharon, we always want our customers to get their orders quickly! When you contacted us, we found that the original package was delayed because the apartment number was missing from the shipping address provided at checkout. Even though the address error was outside of our control, we wanted to make things right for you. We immediately processed and shipped a brand-new replacement case to your updated address completely free of charge. We hope you love the new case once it arrives, and please let us know if you need anything else!"
Autumn
Helpful customer service. A restocking fee from years ago (which is no longer charged) was credited back at my request, and I put it toward a new set of earbuds to replace a pair of the older style that I was not happy with.
Reply from DefenderShieldJul 2, 2026
We were happy to help, Autumn!
Perez F.
Reliable products, great customer service, fast shipping, USA company!
Reply from DefenderShieldJul 2, 2026
Thanks, Carrie!
John W.
Awesome responsiveness. Very helpful. Quality products. Will continue to support this great company!
Reply from DefenderShieldMay 28, 2026
Thanks for your support, John!
Beverly D.
I never heard back about a need to return the Hat because the size was too small. It was not a regular medium it felt much like a small it did fit over my head completely.
Reply from DefenderShieldMay 27, 2026
Hi Beverly, we are so sorry for the silence! We did reply immediately, but the email on your form had a slight typo (ending in 778 instead of 777), causing our message to bounce. We have just sent a prepaid return label directly to your correct email address so we can issue a refund.
Patricia
Great customer service. My last fanny pack was 6 years old but it got taken from my luggage. I replaced it and the new one started fraying about 5 months in. They replaced it promptly. I am very pleased.
Reply from DefenderShieldMay 28, 2026
Hi Patricia, happy to hear we were able to help with the new fanny pack!
