Bad
Based on 82 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At https://www.delicaten.com/ we love every passion and interest on Earth because it is a reference to your UNIQUENESS.
delicaten.com (delicaten.com) has 82 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
82 approved reviews, newest moderated first
Sharli S.
Reading the reviews sounds exactly like my experience. I ordered friendship Ornaments mid December and still don't have them. Tracking number has no movement, details,location, etc. No estimated delivery date either. Customer service just says "please wait." I escalated to a PayPal dispute. It's sad that Facebook allows these scammers on their website.
MA
If I could not have to give them 0 stars, I would. Ordered, and up to the point of submitting the order, it showed I would be billed in CDN. Wrong. Billed as USD, and they added an charge not shown as I was checking out. Upon trying to contact the company to tell them this and wanting to cancel, I couldn't. NO response to email. No ability to track the fictitious order number they provided. Email bounced back - hence never heard back from anyone about cancelling. A friend suggested PAYPAL which I used to pay. Upon their connection to the company (operating as COOLLSLLYs Co.Ltd) - they responded. First, said there was no error. Then apologized for a 'system' error for the 'extra charge', and tried to offer a refund. I DECLINED. After finally receiving the 3 items, 1 was damaged. They finally said "return it, pay shipping and you'll get your refund". Yet shipping will exceed the cost of the item itself. SO frustrating. Pay pay offers purchased protection on the item itself, not the transaction costs, and subsequently, will be closed - and forced to deal with my Credit Card company. Don't deal with this "Delicaten' company.
Nancy K.
I ordered small ornaments on Deember 5th thinking surely I will receive them by the 25th. I was wrong! I did not receive them until January 3rd when Christmas was well over. Customer service kept tell me to wait-they were coming. I will never order from them again.
Shelly S.
I ordered Christmas ornaments weeks ago. I still have not received them. They overcharged me and I had to message them and ask why. They did credit my account, but if I had not caught their mistake, I’m not sure they would have. The ornaments are actually being shipped from China, The updates are few. I email and have to wait days to get a response. I would advise everyone to not order from this company. Dave yourself the stress!
Karen M.
I ordered the sister ornament. I saw the ad on Facebook. I will never order that way again! The tracking said it was delivered on 11/24/24. I never received it. I told them so and all I'm getting in return is that it was delivered. I said I wanted my money back and am not getting a response. TOTAL SCAM!!
Jennifer S.
Ordered a mummy outhouse on September 4, 2024 for halloween through Instagram. Was supposed to talk and move. Kept emailing them for updates and when I threatened to report them they said it suddenly had shipped. Received a non-operating ceramic toy on November 6th. Emailed them and they said to send pics (ridiculous). I did. No response. Emailed back and they said they could not refund. Total scam. Talking to my bank about a refund...I guess Instagram does not vet these places.
A.
They got me. Ordered "Friendship Elephants" and keep getting "tracking" numbers that lead to nothing. Working with Paypal to get my $48 back. Instagram pushed their ad hard.
kathy & Rick M.
I received an empty box, no items or receipt. They will not replace or refund. Bad customer service. Trying to get PayPal to refund my payment.
