Reply from Delilah HomeAug 9, 2022
Hello Ellen, Good afternoon. Thank you for taking the time to review my company. However, I am bummed that 5 days ago, you left us a 2 star review and today a 1 star. As a family run business, this really hurts all the people we have working for our company, who put in countless hours to provide the very best service. Hopefully, I can shed some light on your respected comments.
I understand the pop's can be distracting. However, we have found that most people do not have the time to read our thousands of reviews. So, the pop's are a quick way for actual customers to rate our products. I have looked into the timing of them and did respond to your earlier review, thanking you for your feedback and suggestions.
Concerning route, there is a disable button that you may have missed. Route serves a purpose to protect you and us from porch pirates or lost shipments. Once shipments leave our building, the shipping carrier is responsible. So, I am glad your package arrived on time.
Lastly, when you ordered from us 5 days ago, you caught us in the middle of our Back to School promotion. We have partnered with Operation Warm to provide coats to US kids in need for this Fall. So, the three emails you received from us was to help generate donations to help these children. Looking at my competition, we do send out less emails. I am sorry if we filled your inbox. This was not our intention.
Hopefully, the kitchen towels you ordered will be at a 5 star level. We take tremendous pride in producing the best products and having the best customer service. So, I hope we have a chance to exceed your future expectations.
Welcome to our family Ellen,
Michael-CEO