Reply from Delilah HomeAug 2, 2020
Thank you Alice for taking the time to review our 100% Hemp bed sheets. Per my emails to you, I provided my personal cell phone and even offered to call you on the number you provided on your original order. I do not know too many CEO's who would offer this. However, this is type of company I am building with Delilah Home. Unfortunately, I have not received a response from you.
When we received your request to return your sheets, we sent you a label. So, this request came from you and we immediately responded with a Fedex label.
The questions you asked were excellent. However, when you asked me to compare the Target brand vs ours, I did state I had not seen or "needed to feel their product" to determine were the shortcuts were taken. Because of the price points, there is a difference in the specs. So, the only comparison we could make now would be based on marketing copy. Plus, the other questions you asked seem to not come an educated consumer but seem to come from a competitor looking for information. Again, I offered to call you and talk through our products vs sending numerous emails, which I did after hours and over the weekend (this email is written at 8am Sunday morning).
Our 100% Hemp is not certified yet because up until now, organic hemp DID NOT exist. Hemp can be grown organically and there are many retailers that are now claiming organic without the proper certification. Or they are using "water down" certifications that looks at a very small part of the supply chain. We choose to use the best certification with is the Global Organic Textile Standard (GOTS). However, as the elected Chairman for the Organic Trade Association Fiber Council, I could not in good faith state organic. We do make our 100% hemp sheets in the same process as our GOTS bed sheets using the GOTS low reactive dyes. So, our entire process follows the GOTS standard. The good news, we just received our GOTS certification. Future production will have this in the label.
All of our products have the proper legal law tags on them including our RN number. We take tremendous pride in doing the right thing, the right time. Our organic towels and bed sheets are certified to the GOTS standard and this is on the product. Concerning our hemp, I wanted to see your sheets because they should have the tag, like the rest of our products. if not, we will make the immediate correction to make sure we are compliant with all textile rules and regulations. The fact you know this information leads me to believe you have a strong connection in the textile industry.=, which is awesome.
Alice, I know you do not know us very well. We are an honest, ethical company with the highest level of integrity. We do not take shortcuts and we take pride in providing the BEST consumer service. Having been in the consumer products industry for over 30 years, we want to be the best small company who produces the best Sustainable products that have an Impact on the Community we serve.
Should you have any further questions, please call me on my cell, which you have. Thank you Alice. Michael