DemonsbasementReviews of demonsbasement.com

Clothing & Underwear
11202 Memorial Pkwy SW, Huntsville, Alabama

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1.7

Bad

Based on 176 reviews

Demonsbasement1.7

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About Demonsbasement

The One & Only Demons Basement.

Demonsbasement (demonsbasement.com) has 176 customer reviews on Folks Told, with an average rating of 1.7 out of 5.

Also known as: demonsbasement.com
Website: demonsbasement.com
Category: Clothing & Underwear
Location: Huntsville, Alabama
Listed on Folks Told: 2026

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Cheech

Apr 8, 2025

No Communication and Condescension

I ordered from Demons’ for the first time in February. I got a long sleeve Haunter shirt. I then went back and bought more things because they had awesome looking products and awesome promos going on. Well, today is April 7th, and I have received zero of the four items I purchased. And keep in mind their clothing is priced as a normal clothing brand, $35-$55 for a sweatshirt. Throughout the entirety of this process I have emailed their support to no response, then when I went back to email them again at BOTH of their contact emails, they conveniently were not available to receive mail from my email address. I received no confirmation on my first order, and no tracking nor ETA for any of the four items I ordered. After almost two months, I decided to go through my bank and thank GOD Chase can process refund claims quickly, so I got my money back. But that’s not where it ends- I got a text the next day from “Deekay” the owner, stating that my orders were now all of a sudden shipped. What a miracle and not at all a cover up for bad service. I was told I would be provided with tracking for that order, and it was stated as one of the blind box orders I made, but not only was tracking conveniently left out of the text, but I received my package today and all I got were like 20 cheap, low quality stickers. How condescending. Not even any of the actual products I ordered after going through this whole ordeal. Please save yourself the hassle and waste of money and don’t order from here, even Temu and SHEIN have better customer service and delivery times…

Reply from DemonsbasementApr 8, 2025

Hey Cheech, Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. I do apologize for the inconvenience with this if there was one. Please reach out to our support email about this issue so we can look into it. Also, be aware of fake websites that pretend to be us and sell non licensed items as we have told you all we only have one official page. If you have any current questions or need any help please email us at [email protected] as all emails are responded to within 24-48 hours. We appreciate your support and understanding. God bless.