Average
Based on 102 reviews
Dental Wholesale Direct3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dental Wholesale Direct was founded in 2011 to provide a more affordable alternative to the "Big Guys." Dental Wholesale Direct uses a streamlined business procedure to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Dental Wholesale Direct uses a streamlined business process to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Enjoy competitive prices, a large assortment of dental supplies, and a professional team ready to answer your needs.
Dental Wholesale Direct (dentalwholesaledirect.com) has 102 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
102 approved reviews, newest moderated first
emetaron A.
Jade is really supportive and professional, though there are delays she seems very on target and gets issues solved! I like dealing with Jade. She also seems like a compassionate person and her customer service demeanour is very good. She seems attentive and very polite!! Good manners! Calm and approachable!
Tammy B.
HOPE TO GET IT IN SOON.
Phat T.
fast ordering - like
Kari G.
It was easy to find what I was looking for online. It would have been better if I could have talked to someone on the phone. A previous order was done over the phone but we never received the product or an email as to why we did not receive the order.
CCL
The website was user friendly, the price was a good deal, and the delivery was quick and on time.
Elizabeth
TL;DR 1. Do not checkout as a guest. If something happens, it’s stress you do not need trying to get order information. 2. Processing time took 10 days. Day 11, still no delivery date, status “shipment ready for UPS” not even “Shipped/On the Way”. Therefore, potentially still not fulfilled. Website did not mention delays. Please mention >1week processing time on website. 3. Hard to contact as guest. Please update the contact email: bounced. Kind of feels like a scam site without regular automatic update emails. I placed an order 12/3. I didn't receive an email receipt for my order shortly after placing the order-only got this review form. Yes, I did check spam and other filter folders. I waited for the standard 5-day processing time assuming high holiday volume, before trying to contact them. Their email on the checkout page bounced several times when I tried to get an update. I got an "admin not found response email" on the last attempt. The “email will be sent containing information about your purchase” didn’t happen till 10 days (the 13th) after ordering where I got the order update, invoice, and UPS tracking number as it was finally processed but not fulfilled. Tracking number still has no delivery date. I assumed it'd be processed within 5 business days, then received within 5 business days after that. Not just processed in 10 days/8 business days. If the order needs more than a week to process, that should be mentioned on the website or emailed noticed. I would have appreciated an order still not processed/pending email at the 2 and 5-day mark. Without these updates I’m upset, I want my shipping money back. I would have ordered elsewhere had I known the long processing time. I needed to use these items on the 18th. I don’t think it’ll make it. If product is ok, then maybe 3 stars, since it's my fault for checkout as a guest.
Reply from Dental Wholesale DirectDec 15, 2023
Hi Elizabeth, we are sincerely sorry for your unsatisfying experience. Please allow us to collect information why the email wasn't delivered and what other issues happened. We will contact you as we know the full story. Sincerely, DWD Team
Rachel G.
always easy to order & great customer service
kyork D.
good product with fast delivery thank you
