Dale W.
This rating is based on customer…
This rating is based on customer service. After reporting that I received the wrong product in multiple ways. Instead of the customer service telling me they will fix the problem immediately, what I was told is that it wasn't Dermwarehouse's fault. I wasn't pointing fingers and it doesn't matter whos at fault, what matters is that I receive the product I paid for, not excuses. In the end, the issue was resolved, thank you.
Reply from DermwarehouseApr 19, 2021
Hi Dale. We're so sorry for the mix-up with your order and that the issue wasn't resolved immediately. We absolutely will always make sure you're taken care of and you get the correct products but we always want to make sure we get to the bottom of issues so that we can make sure they don't happen again. Please let us know if there's anything else we can do to help.




