Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Raymond B.
Great costumer service, direct with the questions I asked just all around great help thank you
Reply from Desert Financial Credit UnionJan 28, 2026
Woohoo! Thanks for sharing your experience with us, Raymond! We're glad we could help.
Casey N.
Keeping me updated
Reply from Desert Financial Credit UnionJan 28, 2026
Thanks for the 5 stars, Casey!
Candy
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union member. She was very professional,attentive, and clearly explained everything I needed to know. So, I have been a Desert Financial member since 12/10/2025 Candy Carreon.
Reply from Desert Financial Credit UnionJan 28, 2026
Thanks for choosing us, and for the kind review! We appreciate your feedback, Candy!
Alma
Great customer service, !!!
Reply from Desert Financial Credit UnionJan 13, 2026
Yay! We are delighted to hear that, Alma!
Louis M.
Thoroughness of individual who helped us.
Reply from Desert Financial Credit UnionJan 13, 2026
We are so happy to hear about your positive experience, Louis!
Jose G.
Great bank , bank tellers are very helpful and professional
Reply from Desert Financial Credit UnionJan 13, 2026
Thanks for the 5-star review, Jose! We appreciate the feedback.
Rosalie W.
Everyone is so friendly and curtious.
Reply from Desert Financial Credit UnionJan 13, 2026
We're so happy to hear that, Rosalie! Thank you for taking the time to leave a positive review.
Daunn L.
Dani helped me through a very stressful fraud issue. She really knows her field. She explained it to me and assisted me in what I have to do next and did it all with professionalism and a smile. Thank you Dani, you are a great asset to the banking world. Chase has a keeper here.
Reply from Desert Financial Credit UnionJan 13, 2026
We're happy to hear that we could assist you with your fraud issue. It's great to know that our expertise and professionalism made a positive impact during a stressful time. Thank you for your kind words, Daunn!
