Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 15 reviews with 4 stars · Clear filters
Jewel W.
If you are good standing member they will reverse charges on disputes and that is so great. These days you need good relationships.
Reply from Desert Financial Credit UnionJun 30, 2026
Thank you so much for the kind words! We’re glad you’ve had a great experience.
Rudy R.
It was my first time at the branch. Recently opened the account online. So far so good.
Reply from Desert Financial Credit UnionJan 13, 2026
Thanks for the positive review, Rudy! If there's anything we can do to improve, please let us know.
Curtis C.
Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done.
Reply from Desert Financial Credit UnionJan 6, 2026
We appreciate your feedback and are glad you found our sales team polite and informed. We're sorry that our home value estimate didn't meet your expectations. Thanks for your honest review, Curtis!
Jaime L.
De acordo com as pesquisas, fornce servicos e produtos acessiveis, rigor ao cliente
Reply from Desert Financial Credit UnionAug 11, 2025
Thanks for the positive review, Jaime!
Theresa
Knowledgeable staff. Would have preferred receiving something in writing relating to free ATM locations.
Reply from Desert Financial Credit UnionJun 3, 2025
We're glad you found our team knowledgeable. We apologize for not providing written information about free ATM locations and will consider how to provide this better in the future. Thanks for your feedback, Theresa!
Kyle
The service is good.The only thing IS I wish they would approve me for a credit card.That way.I can build my credit or help me with a financial loan.So I could start a business
Reply from Desert Financial Credit UnionMay 30, 2025
Thank you for the kind words about our service, Kyle! We’re glad to hear you’ve had a positive experience overall. We understand how important building credit and accessing financial support can be, especially when you're working toward personal or business goals. We truly appreciate you sharing this with us and will keep your feedback in mind as we look for ways to better support our members' journeys.
Justin
Holding checks for 6 business days is outdated and had I known you’d do that, I would’ve never opened an account with Desert Financial
Reply from Desert Financial Credit UnionMay 29, 2025
Thank you for your feedback, and we’re sorry to hear about your frustration. We understand that unexpected check holds can be inconvenient. Our current policy includes holding certain deposits for up to 6 business days as a precaution against potential fraud. This is a measure taken to protect both our members and the credit union. We recognize that expectations around banking practices are evolving, and your concerns are valid. Your feedback helps us as we continue working to balance security with a smooth banking experience. If you’d like to talk more about your specific situation, please give us a call at (602) 433-7000.
CurlyQ
Very easy to establish an account. Good follow-up, but still waiting for our debit cards and it's been over 2 weeks now.
Reply from Desert Financial Credit UnionMay 20, 2025
Thank you for sharing your feedback with us! We're delighted that you found opening an account easy. We're sorry you haven't received your debit card in the mail. You can visit any of our branches to have a debit card printed the same day.
