Great
Based on 271 reviews
Designer Eyes4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Retailer of designer sunglasses, eyeglasses and optical prescriptions. Including Cartier, Dita Eyewear and Jacques Marie Mage. Authentic & Authorized Retailer
Designer Eyes (designereyes.com) has 271 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
271 approved reviews, newest moderated first
Melody P.
I ordered sunglasses and after 2 weeks you emailed me to say you did not have them in stock. I checked the website after I received the email that the item was unfulfilled and it didn’t show that the sunglass was sold out. To this day it still being advertised.
Unhappy C.
Will never order from this store again.
Reply from Designer EyesJun 19, 2020
Hello Valued Customer, We appreciate you take your time and leave your feedback either if it is good or bad, that way we can improve our services and website to be able to provide our customers the best experience with us. We apologize once again for not being able to fulfill your order and not letting you know we had to cancel your order before. We know that apologize won't fix our mistake but please note we are trying our best to make good changes on our inventory to prevent this issues to happen again.
Sonja M.
I love my glasses and the price was awesome!
Kimberly K.
Love my new sunglasses - fast easy ordering and very affordable style. Thank you!
Jermaine P.
Prescription wasn’t available
Reply from Designer EyesJun 19, 2020
Hello Jeramine, Thank you so much for taking your time and write your feedback! Unfortunately, we were experiencing issues on our website and now we have the prescription option back on the website. We hope to hear back from you soon!
Markesha Y.
My order was damaged
Reply from Designer EyesJun 12, 2020
Hello Markesha, Although we have high standards of service and with our products, we would like to offer our most sincere apologies for sending you a damaged item. Please note we have issued a full refund to your account.
tivi T.
I sometimes do shopping on this website. The customer support team is nice. But that is not difficult for them to say sorry and apologise me when the website have error. That so crazy when you see something on the website, you feel like it, you purchase it. You paid for it and the order already confirmed. You just wait for it fulfilled. But wow, some days later, you check your order because it was still unfulfilled. You ask the support team for your order. And ouch, they say to you that your items are unavailable. They apologise you for that. And pay you back a refund. So much disapointed ! But not only that. You already use your Discount code, for example 20% discount. And surely you will be not available to reused it. And wow, the support team give you a 15% discount code. Do you feel that is now 21st century. You do shopping online. But there is so many thing that the seller can make that seem to be bargaining and you have no chance to bargain, except you accept. I have bad experience 2 times in this website. All is when I purchase at weekend time. So if you plan to purchase here, never do it online in this website on Saturday and Sunday. Night time may the same. To be sure, purchase when you can chat to them, even the communication is not in fast speed. I think sometimes they show the good offers with cheap price to make us visit their store frequently. And, in the case we purchase, then later they will say sorry us because of some error. It's take our time. And even if some one order items from this website to sell to other one, it will reduce our honor to our customers. We might have to apologize them like the way support team say to us.
Samantha B.
Doesn’t respond to emails. Cancelled my order weeks after fulfillment. Horrible experience
Reply from Designer EyesJun 12, 2020
Dear Samantha, An apology is no substitute for good service, We appreciate you take your time to leave feedback, that way we can improve our service. We apologize if you didn't have a pleasant experience with our services. Unfortunately, the item you requested was located in one of our 13 stores, due to the Covid-19, we were unable to access to some stores and we had to cancel your order. Once again, we truly apologize for not meeting your expectations and for being unable to fulfill your order.
