DesignerOptics.comReviews of designeroptics.com

Nice website but HORRIBLE customer service! Over 1 MONTH to get my order! And no emails on delayed shipment, etc. I will never order from Designer Optics ever again. And I recommend that you buy your glasses from somewhere else! I do NOT believe the positive reviews here!

I have placed two orders on this site. Both times, there was no confirmation regarding the shipment of my order. Only after I contacted them did they respond with, “We don’t have it, please choose another pair of glasses,” or “We don’t have it, and when we do, we’ll send it to you.” This is absolutely unacceptable. It seems very likely that this business orders frames from China and then sells them to you for a high price, passing them off as originals. This is why what you order is never in stock—they’re waiting for it to arrive from China. Never order from this site.

I bought "Elizabeth Arden Green Tea Deodorant Spray", after 14 days they sent me email: "Unfortunately, without our knowledge, the product/s you chose have been discontinued and are no longer available for purchase. We do, however, have similar products for you to choose from. Please take a moment to pick a different pair so that we may continue processing your order and fulfilling your fashion needs. We can assure you that once you have made your new choice, we will process your order as a priority and have your new glasses delivered as soon as possible. We deeply apologize for any inconvenience this may have caused you. We do our utmost to avoid situations like this, but when dealing with a large number of suppliers and thousands of different models, it is understandable how this previously escaped our notice. Please inform us of your new choice in eyewear and we will promptly prepare them for you. Please let us know how to proceed. Thank you for your understanding". THEY HAVE NO IDEA WHAT KIND OF PURCHASE I DID. ID**TS ARE WORKING THERE. DO NOT BUY ANITHING FROM THEM!!!!!!!!!

Ordered frames that were on back order. Immediately found somewhere else that actually had them in stock and would get them to me in under 7 days, so I ordered those as well. Website says that orders can be canceled within an hour from the orders page. Went to the page multiple times within 20 minutes of placing the order, but there were no indications of how to cancel the order. Called the phone number on the website which had a message saying they were closed (2:30 my time, but 5:30 their time). Immediately used their contact us page to ask them to cancel the order. Around 6:30 their time, got an email with a tracking number. Tracking number shows a label was created. Next morning, get an email saying they can't cancel because it was shipped. How could it be shipped? The item is on back order.

I ordered these on 08/18/24 and was advised 7-10 days. At the 10 day mark I am told another 3-10 days. Still nothing has shipped and was told I cannot cancel and get a refund.

I had a real bad experience in my attempt to purchase prescription eyeglasses from Designer Optics. I’ve not ever used the Internet to purchase eyeglasses and had reservations about doing so. I wish I had listened to my apprehension. This is the type of purchase a consumer needs to obtain through a trusted local ophthalmologist or optometrist and an optician who can provide the requisite personalized measurements and fitting. Don’t make the mistake I made. Here’s the summary of my experience with Designer Optics: 1) The vision quality with the eyeglasses I received was terribly blurry. The eyeglasses were un-usable. 2) The website says, “ships within 1 to 7 days”. After placing my order on 5/23/24 and making multiple follow-up calls, I received the glasses over a month later. 3) Shipping-related costs were exceptionally high which diminished the savings associated with the purchase. 4) I requested an invoice from Designer Optics twice via email and once via phone call. I never received the invoice I requested. 5) I spent $556.05 at Designer Optics for my frames, lenses, and shipping-related costs and received a refund of $223.98. 6) It took weeks and multiple outreach contacts with Designer Optics for me to receive my refund. Do yourself a huge favor and get your eyeglasses through a trusted local ophthalmologist or optometrist and an optician, not through the Internet. Read on if you want more details regarding my experience with Designer Optics. My eyeglass prescription was written by my ophthalmologist. I entered the corresponding numbers from that prescription into Designer Optics website and attached a scanned copy. I received no contact from Designer Optics concerning the information provided. After receiving the glasses I ordered from Designer Optics, the vision quality was so poor that it led me to visit a local optician who explained that the vertical height measurement from the bottom of the frames to the center of my pupil is a critical measurement for bi-focals. (I obviously didn’t have possession of the frames from Designer Optics at the time I placed my order.) Interestingly, the local optician used the original prescription from my ophthalmologist, took measurements, and the eyeglasses she built provide great clarity AND I had possession of these new glasses within a week. Lesson learned. The Designer Optics website says, “ships within 1 to 7 days” and their subsequent email order confirmation says, “free shipping 7 to 10 business days”. It took over a month to receive the glasses and my shipping-related costs totaled $57.01 (which included their mandatory insurance coverage). It clearly was not free. Designer Optics’ policy is to refund just 80% of the cost of the frames and none of the cost of the lenses. Buyer beware! As you can see, my eyeglass order was a costly mistake – one I will never make again. Interesting stat I found on the Internet…A customer who is dissatisfied will tell between 9-15 people about their experience, with over one in ten telling 20 people about their bad experience.

Absolutely worst customer service. They took my order and my money and then nothing. After weeks of me emailing amd asking for updates they finally told me the glasses were discontinued. They didn't have the decently to be on top of this or be responsive. The company has tried to adjust it's story (below) by saying it responded to me. It responded AFTER I demanded an update when there was no delivery. Then again when there was still no action. It never took the initiative to inform me the items were, first delayed, then unavailable, hence my frustration and review. Their email (which they posted below) was only sent after I sent multiple emails asking for updates.

Don't buy anything from DesignerOptics.com sent me just a frame, not the product I had purchased from them. They didn't refund me the total amount I had paid.