DesignerOptics.comReviews of designeroptics.com

Reply from DesignerOptics.comOct 19, 2026

Mark, I'm sorry your experience was so frustrating. Prescription orders typically take about 10 business days, and with the holiday closures in between, your order shipped on October 1st — which I know still felt like a long wait from your September 15th order date. The carrier required a signature, which meant the trip to the post office when no one was home. I'd like to make this right. Please reach out to our team at [email protected] or 718-412-0407 so we can review what happened and see how we can help. Designer Optics Customer Care

Reply from DesignerOptics.comSep 15, 2026

Hi Jay, I'm genuinely sorry the experience with this order has been so frustrating — delays waiting on stock, then the fit issue when they finally arrived. That's a lot of patience on your part, and I understand the disappointment. We want to make this right. Our team will reach out directly to your open ticket to go over your options — whether that's an exchange for a different frame style or working through a return. Thank you for giving us the chance to fix this. We'll be in touch soon. Designer Optics Customer Care

Reply from DesignerOptics.comSep 8, 2026

Hi Jennifer, thank you for the detailed feedback, and we're genuinely sorry your experience with us didn't reflect the standard we aim for. We understand how frustrating this has been, especially given your professional background in the optical field, and we don't take that lightly. We'd like the opportunity to revisit this with you directly, outside of the back-and-forth that's already happened. A member of our team will be reaching out to discuss the order and find a fair resolution. We appreciate you giving us the chance to make this right.

Reply from DesignerOptics.comAug 31, 2026

Hi Cassie, Thank you for sharing your experience, and I'm truly sorry the frames didn't fit as you'd hoped based on the measurements. I understand how disappointing it is to invest in prescription glasses that don't work for you. You're right that fit is critical, and when someone orders online without being able to try frames on in person, that uncertainty is real. Our prescription lens policy does limit exchanges once lenses are made, because each pair is custom cut to the exact prescription entered at checkout. That said, I'd like to see if there's anything we can do to help make this right. Please reach out directly to [email protected] or call us at 718-412-0407 so we can review your order and explore what options might be available. We appreciate you giving us the chance to address this. Designer Optics Customer Care

Reply from DesignerOptics.comAug 24, 2026

Hi Vince, We're genuinely sorry your lenses didn't work for you. Anti-reflective coating is optional, and while many customers do order prescription lenses without it, we understand it wasn't the right choice for your needs — and we regret that wasn't clear during checkout. Our policy is that prescription lenses are custom-made to the exact specifications you select at the time of order, so we're not able to redo them at no charge. However, we'd like to review your specific situation and see what we can do to help make this right. Please reach out directly to [email protected] or call us at 718-412-0407 so we can discuss your order in detail and work toward a resolution. Designer Optics Customer Care

Reply from DesignerOptics.comAug 17, 2026

Estimada cliente, Lamentamos mucho la experiencia que describe. Fabricamos sus cristales graduados a medida y enviamos el pedido dos veces, cubriendo el costo de envío en ambas ocasiones, pero lamentablemente el paquete fue retenido y devuelto por aduanas en los dos intentos, a pesar de haber completado toda la documentación solicitada por FedEx. Al recibir el producto de vuelta, aplicamos nuestra política estándar para pedidos graduados. Sin embargo, dadas las circunstancias excepcionales de este caso, reconocemos que el reembolso inicial no fue suficiente. Nos gustaría revisar su caso y ofrecerle un reembolso adicional como muestra de buena voluntad. Escríbanos a [email protected] con su número de pedido para resolverlo directamente. Atentamente, El equipo de Designer Optics English: Dear customer, We're very sorry for the experience you've described. We manufactured your prescription lenses to your exact specifications and shipped your order twice, covering the shipping cost both times, but unfortunately the package was held and returned by customs on both attempts, despite completing all documentation FedEx requested. Once the product was returned to us, we applied our standard policy for prescription orders. That said, given the exceptional circumstances here, we recognize the initial refund wasn't enough. We'd like to take another look at your case and offer an additional refund as a gesture of goodwill. Please email us at [email protected] with your order number so we can resolve this directly. Sincerely, The Designer Optics Team

Reply from DesignerOptics.comAug 3, 2026

Hi Sarah, thank you for the feedback. To clarify: prescription lenses are ground and edged to fit the exact shape and size of one specific frame, so they can't be moved into a different-size frame — choosing a new frame means new lenses have to be made from scratch, which is a real cost, not an upsell. We offered a discounted price on that new pair, and a refund on the frame was also available if you preferred not to reorder. We'd like to revisit this with you directly — please reach out at 718-412-0407 with your order number. — Designer Optics Team

Reply from DesignerOptics.comJul 28, 2026

After reviewing your order, we found that the sunglasses you received matched the model that was ordered. Your return was processed as a standard customer-choice return rather than due to an incorrect item. As outlined in our return policy, the cost of the prepaid return label is deducted when our label is used. As a courtesy, however, we waived the $9.95 return label fee and refunded it back to you. We strive to provide accurate products and fair resolutions, and we appreciate your feedback. If there are any remaining concerns, please contact us at [email protected] or 718-412-0407