Reply from Design PickleJun 26, 2025
Hi Chandler,
Thank you for sharing your feedback.
From the start, we aimed to ensure full transparency around your plan details, billing structure, and terms of service. This information was reviewed and confirmed prior to activation.
At your request, we provided reports to give additional visibility into task progress and output. While our internal production data is proprietary (as is standard across the industry), these summaries were shared in good faith to support your needs.
Ahead of onboarding, we communicated the need to resolve your prior account balance. As the co-founder of the agency previously using the platform, you held responsibility for resolving that balance. This wasn’t an arbitrary charge, but a necessary step to ensure contractual and financial clarity for both parties moving forward.
During your time with Design Pickle, our team completed 563 design and marketing requests submitted by your organization. Of those, 98.94% received a positive satisfaction rating through our internal system, reflecting consistent quality and service throughout your subscription.
We stand by the work delivered and remain committed to clear, responsive communication every step of the way. If there's anything we can clarify, please don’t hesitate to reach out to [email protected].