Gonzales's U.
simply went off of what I had previous…
simply went off of what I had previous I was hoping for new ideals and several to choose from I asked if we went to color could we change it I was under the understanding that I could But that seemed to be harder to do once we we in color still not happy with what was done
Reply from Design With EmberDec 1, 2022
Unfortunately it is a bit difficult to understand your comment, however we are sorry to hear that you were not happy with our service, we actually went beyond our initial scope to make sure we offer an exceptional service to you, we always do this with all customers. Below are some examples: 1. We made adjustments during design phase, although we always clearly mention that once we move past sketch (with your approval) and begin vector + color (design phase) we can not return back, however we continued our best to make adjustments to your liking. 2. In the end we gave you two different versions of the logo and prepare 2 versions, this was something we do not do normally, preparing files takes time, however to assure you are happy we offered both. It really comes as a surprise to us that you would give us 1 star when all our communications seemed to show you were not unhappy with the final outcome and we moved forward with your approvals. Regardless, we would love to understand where things went wrong to rectify accordingly. Thank you.