DeskyReviews of desky.com

We ordered a bunc of Sit/stand desks and they are super great , solid build and easy to install and use. great product.

My experience with Desky has been frustrating from delivery to customer support. First, the delivery was poorly handled. The heavy packages were dumped in my apartment lobby for hours without a call or signature request, and several boxes had rips and holes in them. Worse, the desk is completely unusable. I spent an entire day just assembling the desk and trying to troubleshoot the issue myself. The manual contains mistakes and has very few troubleshooting steps, ultimately just advising to contact support. Unfortunately, the support process has been just as exhausting. They provided zero additional troubleshooting steps, and I lost a second full day to back-and-forth emails just to get them to agree with my original diagnosis: the middle leg raises faster than the other two, causing a severe tilt. This makes the desk unusable in anything but its lowest position, which does not work for me at all. Unfortunately, even if this issue gets resolved, there is no way for the effort to have been worth my time with this.

My desk arrived damaged, I was pretty upset so I reached out to Desky via email and they were able to provide a few different solutions. I ended up getting a replacement desktop and only took a few days! The people I spoke to were very helpful, understanding and friendly. Would recommend! I love my new desk!!

Desky seems like a fly by night operation. When I called their 1-800 number, the phone just rang and rang and rang - no automated menu, no voicemail. Eventually, someone picked up the phone, but it sounded like someone on their personal phone, walking around outside. Not exactly the proper retail distributer impression you would expect from someone selling four figure pieces of furniture. To further add to their lack of customer service orientation, when asked about the colors of some of their chair fabrics - which appear completely different depending on which photo you see on their website (check out the Desky Arco Chairs in warm clay - is it a terra cotta or is it a pinkish red?), they said, no they can’t provide swatches. And no, there aren’t any places where we can see the chair in person. And no, they would not be willing to cover the return shipping if we ordered the chair and it turned out to be a different color in real life than what they advertise on the website. I’ve been looking at chairs for a week now, and explored everything from the Desky Arco to the Herman Miller Aeron. Price wasn’t an issue, but customer service and a willingness to stand behind their product is. Doesn’t seem like Desky is equipped nor willing to stand by theirs.

Have bought an electric sit stand desk and ergonomic chair. Very happy with desk and have been using it for 4 years. Great chair with lots of adjustability. Recline is comfortable, chair in normal sitting position is quite upright but back is supposed to get used to it in a couple of weeks.

Absolutely awful experience with Desky. I ordered an L-shaped desk with return and received it quickly, but once I started building I realised there was a piece missing (which wasn’t on the list of included parts at the start of the instructions). I alerted them and they promptly sent out the piece (which I never actually got). However, a couple days later I realised not only was the piece missing but the return itself was incorrect. These alone are not necessarily issues, I understand mistakes happen. The issue is with the customer service, especially somebody named Chris. I honestly do not know whether this is a real person or a badly trained LLM. Chris’ language was always polite but they blatantly ignored what I said in my emails a number of times, asking for information I gave immediately before. I asked for the address to be changed, they confirmed it, then sent the part to the original (wrong) address. I just received the replacement return and it was exactly the same. Chris assured me that I had received an older model of the return, without actually checking this with the warehouse at all. I received this desk three weeks ago and it’s been half built in my office the whole time. I’ve just called and apparently it’s the main desk part that might be wrong, and after all this time someone is apparently checking with the warehouse at last. This should have been the first step; a good customer service representative would have asked why the part was missing rather than just putting a band-aid on the problem. We’ll see if this actually gets fixed. Based on my experience so far I have no faith in this company to address any problem in a reasonable time. I’ve never been so disappointed with service before. I’ve so far been waiting until it was built to give an honest review of its quality, but unfortunately the incompetence of the customer service has pushed me to write this before I’ve even tried it. I honestly hate writing this, but I couldn't wait any longer.

Bought a desktop under desk mount for my egpu from desky. Before ordering i called and asked if i can come and collect it from their warehouse on the same day. They said yes. Ordered and went to their warehouse to collect. Collected it, went home to install it and everything is working fine. It was all pretty straightforward. The under desk desktop mount is a good product. No issues with it.

I bought the Desky Minimal Monitor Stand after visiting the Woolloongabba showroom to see it in person. The staff member there was very helpful, assisting me with placing my order online and completing the payment in-store. The monitor stand is solid, well-built, and the perfect size for my heavy 34-inch ultrawide monitor. I chose the most affordable melamine finish, and it's an almost perfect match for my home office desk. While it's more expensive than some of the alternatives available online, I think the quality and sturdiness make it worth the extra cost. I wasn't prepared to risk supporting my expensive ultrawide monitor on a cheaper stand, and I'm very happy with my purchase.