DeWaltReviews of dewalt.com

Worst big brand expensive company you can choose 1 year old 150$ battery died they won’t warranty it . “5 years warranty my ass”

Issue with a warranty claim, denied service as the tool was 13months old , 3 year warranty is a marketing ploy and excludes wear from normal operation . Tools have become less reliable since they are now nearly all made in Mexico. Customer support and service center are poor to respond Have switched to a combo of Milwaukee and Ridgid, both have standout warranty and great customer service.

I purchased a DCCS623 8" Pruner on April 7, 2026. Called 1-800-4-DeWalt on April 8, 2026 at 11:10 am. Waited on hold, listening to the most annoying music waiting for an agent to pick up! They never did... Heading back to the place I purchased it from to return.

Bought my husband a hoover just over a year ago. Registered the extended three year warranty with some difficulty. Used it very little and the hose broke. For weeks now, my husband has been emailing back and forth. They wanted original invoice, warranty certificate (which they provided initially) etc etc. Now they are saying they won't accept a screen shot of the warranty certificate. They want my husband to go on THEIR website, download it and attach to.an email?? They had all their in order to register. We feel.they are just avoiding rectifying the problem. Never buy Dewalt again. Extended warranty? Waste of time. UPDATE, eventually they accepted our receipt etc via email. Sent email asking us to clean and pack hoover, do not include parts or battery (good job we kept they box) so ups could pick it up the next day. It was picked up the next day. Following day, we get an email to say the filter was still in. They sent it back with the same broken hose!!! Really. We are fuming. Why not just send a replacement hose rather than the expense of having it collect and returned. We are not going to bother now. Would rather bin it and get a different brand 😡

j’ai acheté en 2011 un cloueur dewalt 18v, mes batteries sont mortes, j’ai contacté leur service client pour savoir où trouver des batteries neuves ! leur réponse est que ces batteries ne sont plus fabriquées et qu’ils n’ont plus d’équivalences ! je me retrouve avec un outil en état de fonctionnement mais sans batterie !!!!!! je ne suis pas prêt d’acheter cette marque 😡😡😡

I was gifted a 20Volt small chainsaw. Great little saw until I used it in the rain and it stopped working. Called DeWalt customer service and was informed there was a service center 100 miles from home so I drove there instead of shipping. The service center had been closed for over two years. Can you imagine how mad I was. So I shipped my little saw postage paid by DeWalt since it was under warranty to California. A little over a month it was returned with a very condescending note that I needed to read the owners manual to operate it correctly. It didn’t state what was fixed, only that they assumed it was operator error. I’m very brand loyal to DeWalt products, but that was a slap. I had read the owners manual and knew how to operate the tiny saw, but going forward I’ll be sure to keep it dry. I do like the little saw, just not that I drove over 200 miles to a closed service center and then got an insulting note upon its return to me.

3 5ah powerstack accus kapot uit 2024, minder dan een jaar in gebruik. Alle 3 gestopt met opladen, oranje lampje brand op oplader, doet niks. Sterkte ermee want dewalt heeft 0,0 coulance. Na 5 keer bellen niks kunnen bereiken. Opsturen wil je ook niet want kost waarschijnlijk 90 euro de accu, waarvan vast en zeker alleen een zwakke connector doorgebrand is ofzo. Als je dan niet kiest voor reparatie, betaal je 30 euro voor het proces. Zielepoten. Al deze ondernemers hebben jullie gekozen en voor zakken geld aan jullie tools gehaald, en jullie zetten ze allemaal af, teringlijers. De eerste de beste tool die kapot gaat die niet op stroom loopt, stap ik over. Trieste ventjes. Overigens, productiedatum staat gewoon op de accu, is 2024, en als ik garantie gratis verlengd had op deze accus had het er wel onder gevallen. Wat een trieste verkooptruc is dat, schaam je Dewalt (Stanley Black & Decker)

I recently acquired a 9-amp, 54-volt battery for over £200. This purchase occurred just over a year ago, placing it slightly outside the warranty period by approximately one month. Despite its limited usage, the battery is no longer charging. Upon contacting DeWalt for a resolution, such as repair or replacement, I was informed that no action could be taken due to the expired warranty. I found this response and the overall customer service to be unsatisfactory, particularly given the significant cost of the battery. Consequently, I will not be purchasing another product from them.