Reply from DeweySmart: Ivy League Tutors & College CounselorsJan 9, 2026
Hello Yash,
Thank you for the feedback, and I’m sorry your experience fell short—especially given you paid upfront and expected consistent, actionable support.
A bit of context: we work with “near-peer” mentors (current and graduated students from top universities). When a mentor’s availability changes, we sometimes re-match to protect continuity and ensure you can actually get time on the calendar. That said, the handoff should feel seamless, and you should never feel like you’re bouncing between overloaded people or not getting the core deliverables you came for (like a college list and clear next steps). We missed the mark here.
On FAFSA/aid: that work is handled by a specialized advisor we bring in separately, because it’s a different skill set than general admissions mentoring. We should have communicated the scope and pricing more clearly upfront.
If you’re open to it, I’d like to make this right. Please email [email protected] (or call +1(866)773-7191 with the email on the account and your timeline, and I’ll personally review what happened, confirm your remaining hours, and ensure you’re matched with someone who has the capacity to support you reliably.
— Boris, Owner, Dewey Smart