Poor
Based on 7 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DHC is the No. 1 skincare brand from Japan and your Japanese beauty expert. Discover olive oil based skincare and makeup. Check out our Deep Cleansing Oil which has been the bestseller for years and our signature product.
DHC Skincare (dhccare.com) has 7 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 3 reviews with 1 star · Clear filters
David C.
Some of the worst customer service I’ve ever received. Linda (If that’s even her real name) disconnected the chat on multiple occasions and was rude and unhelpful. I would not recommend ordering from this company.
Lakshmi P.
SUPER DISAPPOINTED: Do not receive the product + Terrible customer service; Just buy DHC from Amazon I placed the order back in July & didn't receive the product for weeks, after which I mailed them - after many automated messages & back & forth, I get the response that it's been stuck due to an "unexpected courier pickup error" & eventually it was cancelled. They offered me to refund or reorder - unfortunately I choose reorder, thinking to give them a second chance since I have Japanese customer service high regards. Again I didn't receive my order for weeks & when I reached out to them they said it's already been delivered?? When I asked them for more information on this - they just put me through the automated messages again - All this took 3 months & in the end I just gave up. The most disappointing part was - they never proactively reached out to me or tried to resolve my concerns - it was just following up on them constantly.
Cheryl G.
I started using DHC skincare in 2007. I was very happy until yesterday. I placed an order in November and really liked the one sample I received so I decided to replace my normal moisturizer with the new sampled one. I sent the unopened Virgin Olive Oil back and received a call that they could not process the return as they had a 60-day return policy and I had exceeded that. I spoke to a customer service representative, the customer service department head, and Austin, whom I assume is the head (?) of the franchise here in the US. The answer was no, they would not honor the return. Austin did offer me “a deal”. I could order the new product ($53) and he would give me free shipping. That’s it. It did not include credit for the returned item ($44). Then to add insult to injury, if I wanted the bought and paid for product back, I have to pay $6.36 for shipping. I was speechless and asked to be removed from their mailing list, to which Austin said fine. As I see it, knowing that cosmetics can have up to a 700% markup, they just lost a 16-year customer for, I’m guessing, less than $10. Wow! Yes, I missed the deadline by less than a month, but even Amazon makes exceptions.
