Reply from Diabetes Life SolutionsNov 27, 2020
We appreciate the online feedback and for you editing your review once again, as we take this extremely seriously. However, the review from Solomon and his spouse Anitta is the same one he's left at other review sites, and it's not quite accurate. Also duplicate reviews are not allowed per trustpilot guidelines and this is violating Trustpilots own guidelines.
Sadly, this is common behaviour from people like Solomon, who were NEVER clients or customers of ours.
Now we do agree with Solomon pointing out to read all our reviews. You'll hundred's of positive reviews by respectful people of the diabetes community who were pleased with our services. The negative reviews are from individuals who we closed their file due to communications issues. So yes please read all the reviews of satisfied clients.
After reviewing all communication that Solomon Thartis, and Anitta Solomon had with an agent, it was clear that Solomon would routinely open emails, and fail to reply for days on end. This occurred multiple times over the course of a 45 day period. Also, Solomon lied about issues such as his, and his spouses health which is a no-no when it comes to life insurance related matters. You must always be 100% honest when about your health issues as this directly impacts your life insurance options and rates.
Upon doing an intial inquiry, Solomon was contacted within 3 minutes through electronic communication. He open the email and text messages, but did not reply for 5 days. Which is perfectly fine, as there's no rush on our end. After discussing life insurance options with him and his spouse, we presented all the information they requested.
Per our procedures, we sent follow up emails 72 hours, and then 7 days after our initial communication as courtesy check up. Solomon refused to reply back to email messages for 10 days. Also during this time, we caught Solomon in a lie as he finally disclosed he had pending applications for coverage, that he lied about when we first spoke.
Solomon also lied and said he was employeed by Collaborate Solutions inc. which was another lie. This company confirmed he was not an employee.
Due to Solomon refusing to reply to email messages, we simply closed his and his wife's file. This is very common as we never want to email consumers who are NOT interested in our services. There is no obligation for us to work any consumer, and we have the right to close an individuals file at any point in time. At no point in time were we rude to anybody. We were respectful at all times, and bent over backwards providing information in a timely manner.
As far as life insurance rates being determined, we do not set the prices. Rather individual life insurance companies rates are determined by a person's overall health. Solomon didn't understand this, and thought he should receive lower rates, than what is health profile allows. We wish people could always receive the lowest rates possible, but that simply not the reality of the situation.
At no point in time was there any transaction involving any insurance product. Solomon and his spouse Anitta were never clients due them potentially trying to defraud insurance companies.
We wish Solomon and his family all the best, but cannot work with people who lie or provide fake information that's going to defraud any type of insurance company. Sadly not everyone is a good fit to work with us, which we completely understand.
