Average
Based on 170 reviews
Diamond Warranty Corp.3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Great products and service starts with great people. With over a century of combined experience in the automotive and extended warranty space, Diamond Warranty is an industry-leading warranty protection plan provider to new and independent dealerships since nationwide. Our portfolio contains world-class Vehicle Service Contracts, Gap Insurance, and Automotive Ancillary products backed by AmTrust Financial.
Diamond Warranty Corp. (diamondwarrantycorp.com) has 170 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
170 approved reviews, newest moderated first
Sandi
Extremely satisfied with the immediate response and coverage. Will definitely purchase a Diamond Warranty extended coverage policy when purchasing another automobile.
Reply from Diamond Warranty Corp.Jun 12, 2018
Sandi, Thank you for taking some time to review your recent experience with us!
BRUCE M.
Excellent company. Had no problems with repairs on my end or with the shop used. Would recommend.
Reply from Diamond Warranty Corp.Jun 12, 2018
Bruce, Thank you for taking time to give us your feedback on your recent claim.
Marc M.
Experience was extremely bad. I started my claim at a mechanic shop in MD. That shop refused to allow Diamond Warranty to ship a used part to them for installation, so I was then tasked to find another shop. Diamond Warranty suggested a different shop and told me that they could get my car in that same day. I took my car to the recommended shop and dropped it off. I then had to get a rental car because my car would be at the shop for what was thought to be a couple of days. I was contacted by Diamond Warranty later in the day and was informed that the part would not be sent to the shop until the following Tuesday. The current day of the week at that time was Thursday so the part was about 5 days out. Tuesday comes and I am calling the mechanic shop checking to see if the part had arrived throughout the day and I was told that the part was not there. I contacted Diamond Warranty and informed them that the part was not at the shop and was then told that the part was to arrive Tuesday or Wednesday and if it was not at the shop by Wednesday morning then the shipping company would be contacted. Wednesday afternoon comes and the part still had not arrived at the shop. I contacted Diamond Warranty again to inform them about the part and was told that I would get a call back. When I received a call back later in the day I was told that the part was actually shipped to the first shop that I initially started a claim with but refused to do the work. How this happened, I have no clue. So I was then tasked with having to go and pick the part up from the shop that it was incorrectly shipped to and drop it off at the shop that my car was located. I did this Thursday morning and all throughout the day on Thursday I am being told that Diamond Warranty was giving the shop a hard time about what they would cover and what they would not cover. At one point I was told that I would have to pay an additional $450 on top of my $100 deductible because of Diamond Warranty's refusal to include certain work in my claim. This was not resolved until later in the day which limited the time that the shop had to perform the work, which forced me to extend my rental car agreement. Long story short, my car was not ready until Saturday morning, I ended up coming out of pocket $230 for my repairs and an additional $220 for the rental car, which I am told that I will be reimbursed for. This experience was by far the most painful service experience I have ever had to endure. I am very disappointed that I spent my money with Diamond Warranty. It was not worth the 2k+ dollars that I spent. I hope and pray that I don't ever have to file another claim.
ERNST L.
There most wen needed.
Reply from Diamond Warranty Corp.Jun 12, 2018
Ernest, Appreciate your feedback!
ERICK PEREZ G.
Quick and simple.
Reply from Diamond Warranty Corp.May 11, 2018
Erick, Quick and simple is what we strive for. We appreciate your feedback on this one!
MATTHEW Z.
So far so good. All claims have been approved. The approved labor rate is a little low.
Reply from Diamond Warranty Corp.May 10, 2018
Matthew, We appreciate your feedback! The labor rates for our policies differ depending on which plan was purchased. Should you ever need to file a claim again in the future, we would be more than happy to recommend a local repair shop that we have worked with in your area or one of our national fleet accounts to avoid any differences in labor rates. Thanks again!
kevin H.
Thank you to Diamond Warranty Corp. for all you do. People were very professional, courteous, and had a genuine concern for getting our car fixed and on the road again. Thank you for saying what you do and doing what you say!
Reply from Diamond Warranty Corp.May 10, 2018
Kevin, We appreciate your kind words. We're always trying to work with our customers so that they received the best experience and outcome for their vehicle claim. Thank you for being a part of the Diamond Warranty family!
Larin I.
All quotes based off cheapest lowest quality parts available
Reply from Diamond Warranty Corp.May 10, 2018
Larin, We will take a look at your claim to address your concerns. Currently, most vehicle manufacturers don't make their own parts or every part for the vehicles they manufacture and assemble. Most of them use the same suppliers that we call on for parts pricing and fulfillment. We assure you that the suppliers we rely are on-par or above the expectations for each specific vehicle. Sometimes it's hard to control part pricing with different repair shops. If you have any additional questions about parts/pricing, especially if you need assistance again in the future, we would be happy to work with you to address an questions or concerns. We appreciate your feedback.
