Blick Art Materials, LLCReviews of dickblick.com

I ordered a large amount of supplies on the 30th and paid for expedited shipping to have them for this week during quarantine. I have not received anything regarding the order except for the initial order confirmation. I should have received the materials yesterday or today, but after putting in my order number I see that everything is still unshipped. I totally understand if shipping is stalled or even cancelled during this time, but to not send out any emails or have on your website an explanation of shipping policy during covid is confusing. Why even give the option to pay extra for shipping if you are not going to receive the materials when you are paying for them to get to you faster.

I ordered a bunch of supplies to keep me busy in quarantine and they cancelled my order without giving my money back.

I was looking for some acrylic paints and found the three colors I was looking for. Blick was having a promotion where, if you spent more than $x, you would get a complimentary kit of Atelier mediums. So, I went ahead and ordered other paints to bring my total to $x. I received the paints, but was told that the Medium Kit was on back order and would be in in another 2-3 weeks. I waited about 4 weeks and asked them the status. They said that the order had been cancelled. I said "No, then why did you send me the back-order notice email". Then they said they apologize but that kit has been discontinued.

While searching easels, I came across one of Blick's Easels in my search results. It was what I wanted, so I clicked on it to take me to the website so I can purchase. When I added the easel to the cart, the price jumped up from $107 to $139.99. I called customer service to see if they could adjust the price....after all, that is what they were advertising. The customer service guy was very patronizing....just repeating himself over and over again like I'm unintelligent. "The pricing is set by the manufacturer. On my end, it shows $139.99. I'm sorry we can't change it." They ARE the manufacturer, and the price was being advertised as $107 until I added it to the cart. It felt really wrong. Like, total bait click. It's too bad because I was planning to purchases brushes, paint, and canvases, as this was a birthday gift for my son. Honestly, the worst customer service I have experienced in a long time from any company (online or brick & mortar).

The two stars are for the hope that I may still get my order .... eventually. I placed an order on February 21st, it was shipped on February 24th and the last tracking entry was on March 2nd, stating that " It is currently in transit to the next facility." On March 4th I emailed Blick because the package seemed disintegrate into thin air while in transit. The person who answered my first email was really helpful and immediately sent out a replacement order. I checked the tracking, which said I would receive the order on Tuesday March 10th by 8pm. March 11th arrived and still no order. Not only that but the note on the tracking page that the package would arrive on Tuesday March 10th was not there anymore. Once again I was left with an indefinite message that read "It is currently in transit to the next facility." as of Friday March 13th. I emailed again on March 10th because I was concerned the same thing that happened to the first package had also happened to the second package. The person who answered this email was not as helpful as the first, stating that it was possible for orders to take longer than I had waited and I should wait until at least March 17th to see if it arrives. Back in my day, when I worked in the book / stationery business, when deliveries were late, we actually made phone calls to find out exactly where the goods were. If any customer of mine had been waiting over three weeks for a domestic order to arrive I would have been lucky to still have a job. I can't believe that in this day of all things technological, a supplier cannot make inquiries into an order that had a specific delivery date and didn't arrive. When I originally placed my order on February 21st, I placed orders for items from a company in Germany as well as a company in Spain. I received those orders from across the world almost two weeks ago!! Well, as I said in the beginning, there is still hope that my order from Blick may arrive eventually but it will definitely be my last order from Blick.

My child had a teacher show them some colored pencils for art class. I placed ordered in Nov. 2019. Received notice of back order for Dec. 2019. Child wants pencils so willing to wait for back order. As of March 2020, no communication since December or delivery of item. Child wants to know where the pencils are. I reached out via online chat and was informed item not being continued by manufacturer and items are charged until mailed. Had I been notified I would have found a replacement for the child a long time ago.

Have a had a very poor result with this company. Placed order 2 days ago. Noticed that no confirmation email was sent. Called company and they stated security hold was placed on my account, but money for order was taken out of my account. Tried to speak with supervisor. Was told that no supervisor was available to resolve this issue. Customer service agent states" oh this happens all the time". Have since read multiple reviews and complaints about this issue and this company. Will not order from this company again.

Blick has a great selection but ordering online is not that intuitive and not expedited either. You select the items and they don't go to the cart unless you hit the qty and then the next button “add to the cart”. Online shopping does not work this way these days. Sorry. Also, there is no indication on how long it will take for your order to arrive when you select the Free shipping option. I live in California. The store is in California, so you would think it would take a couple of days to arrive. Not so true. I ordered a few items online on 2/23. I received a shipping confirmation the next day. No tracking number or ETA was included. I had to call the store. They indicated that the order will arrive on 3/4. So, it is taking 10 days! Had I known this would take that long I would have not place the order online.