DIFFReviews of diffeyewear.com

I ordered buy one get one free sunglasses and I was charged for both pairs ($198). The return policy is misleading. When I tried to return them it says I cannot return. I’ve even asked them to credit my account for one pair, still no response. I have sent them 3 or 4 emails and I’ve had no response. I will not purchase from this company again.

Ordered the Camden's. Both my roommate and I loved our sunglasses for the price. I accidentally broke the first day I used them and reached out to the DIFF team. They sent me a new pair, no questions asked. Great experience and recommend them for budget sunglasses!

I ordered sunglasses based on a friend's recommendation, however based on the cost I expected better. Further, I received notification they were shipped and then for 10 days they sat in IL with no movement. I contacted customer service three times, only to get a canned response each and every time with no regard to providing an actual answer to my question. The sunglasses arrived almost three weeks later and were not at all what I was expecting. I won't be doing business with this company again.

Where are my sunglasses? 2 pair of sunglasses is what I ordered on January 3rd. Haven’t heard a word since. Where are they??????????

I was a new customer to DIFF, but had admired their sunglasses for a few years now. Due to the pandemic, and trying to do my part to keep the economy flowing, but staying at home also, I ordered multiple pairs of sunglasses directly through DIFF as opposed to visiting a retailer to try them on. I received the shipment in less than 3 days after ordering them via USPS. So very quick turnaround time. I selected two pairs of sunglasses and then went online to start the return for rest of them only to find out that items purchased during a promotion like BOGO are non refundable. I did read the refund and exchange policy before I purchased so I was slightly panicked by this news. None the less, I immediately emailed (three times to be exact) the second I discovered this. It was a Saturday and the website clearly states that there is no customer service on Saturday's. I was steeling myself for the worst, given what is out on the web about DIFF's customer service etc. My experience could not have been farther than that. Heidi H. promptly emailed me back on Monday and said she was more than willing to assist me. I explained what pairs I wanted to keep, what to return and she responded immediately with a return label via email. She was SO responsive and kind and 100% made the difference in the customer experience. The sunglasses can be as cute as they want, but a customer needs to feel assisted and have a good experience and that is what drives a loyal customer base. Heidi could have quoted company policy at me, pushed send on the email, and that would have been the end of it, for both of us! A savvy brand ambassador, and clearly that is what she is, knew better. DIFF retained a sale and a future repeat customer, I received a customer experience that I will be able to gladly share, and at the end of the day I hope these are wins for both of us. DIFF Eyewear-Heidi H. went above and beyond and her customer service has been exemplary.

BEWARE return policy misleading.... I purchased a pair of sunglasses that were too small for my face. With 6 days I tried to process a return and was told the sunglasses weren't available for return even though they didn't meet ANY of their reasons for no return. I purchased full priced sunglasses and was attempting to return them 6 days after receiving them. This company is shady.... steer clear and trust better rep'd brands like Warby Parker.

A day after placing my order I emailed them asking if I could cancel the order. I was told they couldn’t cancel order because the glasses were already being manufactured with my prescription and getting ready to ship. Here we are three weeks later and they still haven’t shipped yet.... MY REPLY TO DIFF’S REPLY: I am very interested to know how you see they will be delivered soon when USPS is still not even in possession of the item? I’m also more than glad to provide screen shots of my order last year which in fact, was not the same time frame at all.

this blue light glass not work.I wasted my money.