DigiCert, Inc.Reviews of digicert.com

I simply cant believe how poorly this company is run. NOTE: I am not writing to get customer service, as I know it does not work. I will not be answering any correspondence from DigiCert. I am writing to warn colleagues in the IT business to use another SSL cert provider. We have spend a year. YES, A YEAR, with a case for a customer, and we are STILL getting the wrong invoices and being asked to pay for things we explicitly did not ask for. And we have correspondence that proves it. Over and over again they mess things up. Its a farce. And this is not just this one case. We've had numerous cases over the last 3 years with these issues. Talking to companies that handles communication for customers with DigiCert confirms that its not just us. We will never ever use DigiCert again.

It was great working experience with Meelan Nair who responded promptly for all our issues and supported.

Lors de la validation, ils font des vérifications qui n'en finissent pas, demandent de refaire le site web, de s'inscrire dans les annuaires et même si vous êtes inscrits, ils ne les trouvent pas et demandent de prouver. Tout cela prend beaucoup de temps avec un service client difficile à joindre (enfin il répond mais comme il y a plein de services, ils se renvoient la balle). Une fois validé, vous devez valider les personnes, à nouveau avec les mêmes démarches à n'en plus finir. Par ailleurs, vous avez des menus partout où vous avez du mal à trouver votre chemin sans aide. Le comble de tout ça: ils ont bloqué le menu de paiement et pour débloquer le paiement, il faut contacter un manger qui n'a pas répondu en 2 semaines ! On s'est retrouvé sans certificats pour un produit valant des centaines de milliers d'euros ! On a eu tout cela pour le prix le plus cher de tous les services ! Fuyez !

A DigiCert agent, Mitch Keyster, provided ultra fast support for some missing domain validations. Great job, thank you!

I was a great support with from Wagiedah which help me with my confusion

I recently needed help with a certificate issue and contacted DigiCert support. I was assisted by Wagiedah, who was absolutely exceptional. She was knowledgeable, patient, and guided me through every step with clarity and professionalism. What could have been a stressful situation was resolved quickly thanks to her expertise. It’s rare to find customer support that is both efficient and genuinely friendly, and Wagiedah truly stood out. DigiCert is fortunate to have her on the team. Highly recommended — excellent service all around!

I would like to express my sincere appreciation for Miriam and the outstanding support she has provided. In just a short period of time, she has helped us move forward on a VMC certificate issue far more efficiently than Sectigo managed in over two months. Her level of commitment, constant willingness to help, and proactive communication throughout the entire process have been exceptional. At every step, Miriam demonstrated a genuine dedication to resolving the issue quickly and clearly, making what had been a frustrating and stagnant situation finally progress. It is rare to find someone so engaged, responsive, and solutions-oriented. Miriam has delivered a level of customer care that truly stands out, and we are extremely grateful for her professionalism and involvement. Many thanks to her for the superb support.

Nicholas was awesome! He was patient, knowledgeable and willing to look into the issue without hesitation. He was able to solve my problem rather easily. He was a pleasure to work with. He should get a raise from whatever salary he has! :-)