Pat P.
I ordered a design on the Babylock…
I ordered a design on the Babylock Solaris member page from Stacy Jones and was given a link to Paypal. I ordered the design and paid $20 (have been charged by PalPay) and did get the pdf (instructions) for the design but have never received a link where I can download the PES format. Please help
Reply from Digit-itOct 2, 2025
Thank you for your review and for bringing this to our attention. We sincerely apologize for the inconvenience regarding your PES file download. We have sent you an email and also messaged you on your social media regarding this, but we haven’t received a response yet. Could you kindly check your inbox (and spam/junk folder) for our messages? We’ve also attached screenshots here for your convenience. Screenshot: https://ibb.co/HTKzm6MF https://ibb.co/0VXYrTrP Please let us know if you still have any issues, and we’ll make sure you receive your design promptly.