Reply from DingmunSep 22, 2023
Dear Mike,
Upon checking the USPS tracking information for your order, we can confirm that it was indeed delivered to your mailbox at 10:14 am on September 11, 2023. We take the delivery of our customers' orders very seriously, and we strive to ensure a smooth and accurate delivery process.
However, I understand your frustration and want to assure you that we are here to help resolve this matter. To further investigate the situation, we recommend the following steps:
1. Check Your Mailbox: Please double-check your mailbox to ensure that the package was not misplaced or overlooked.
2. Review Your Security Camera Footage: If you have security cameras installed, it might be beneficial to review the footage from around the delivery time to confirm if the package was indeed delivered to your mailbox.
3. Contact Us: If you are unable to locate the package after performing the above steps, please get in touch with our customer support team as soon as possible. We will work with you to initiate an investigation with our local delivery unit to determine if any errors or discrepancies occurred during the delivery process.
We sincerely apologize for any inconvenience you may have experienced thus far. Rest assured that we are committed to resolving this issue and ensuring you receive the correct order you placed with us.
Regarding your comment about the order being a scam, I want to emphasize that we are a legitimate and reputable business. We take pride in serving our customers with high-quality products and excellent customer service. Your satisfaction is our top priority, and we are dedicated to making this right for you.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at [email protected]. We are here to assist you every step of the way.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it promptly.
Sincerely,
Atisha,
Customer Support Team at Dingmun
