Great
Based on 13,721 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
13,721 approved reviews, newest moderated first
Curtis F.
The end result was great but it took a long time to deliver. I recently canceled an order from Tiffany due to elongated delivery timetables which are understandable in this environment, but at least upon ordering both vendors should have alerted the customer (me) that a 1 month delay was possible. In Dior's case 3 weeks. I expected more transparency from both of them.
INACIO P.
EXCELLENT EVERYTHING !!!!!!!!! I LOVE THE PRODUCT , IT IS AMAZING !!!!!! THANKS.....
Vorobyova A.
I was very disappointed when I got my order today. My gift for Mother's day has been ruined. I was not ready to got my order rolling inside of the shipping box. When I opened it there was no gift box, no even a simple wrap and enough air cushions to protect products, some cushions were popped up. It seems like who did the packaging did not care about the products at all. As a result perfume boxes were smashed, plastic wrap is unglued. Found some samples only under the inner walls of the box. This was my second order from Dior.com, I was impressed with the first order, but I now I am totally dissatisfied.
Lopez B.
Order 1713659 I'm still waiting for my package. I am very dissatisfied because a few days ago i received an email informing me about the shipment. I tracked the UPS number for three days and the package never moved form New Jersey. Next day, the email just disappear from my mail-box. (916)293-6795
Francis S.
So...My order sat in processing for 3 WEEKS, and once it FINALLY shipped it was pushed back another 4 days. Apparently Dior's shipping times are always awful regardless of the pandemic delays. If you're having that much of an issue shipping out orders, then let your customers know and be more transparent about shipping times. "There will be potential delays" is too vague. The foundation shades pictured on the website are way lighter than in person, so I ended up with a shade that's almost 2 levels darker than my skin tone. The concealer came in a plastic tube and feels cheap, but the matching foundation comes in glass which I find kinda weird for a "luxury" brand. Glass feels nicer and is easier to recycle. ALSO, you shipped my items with NO bubblewrap or box buffering of any kind which is SO petty and lazy. It was literally just a huge box with my stuff tossed in it. You really aren't trying to hide how much you don't care about the people who keep you in business. FOR ANYONE THINKING ABOUT CALLING/E-MAILING THE CUSTOMER SERVICE, don't bother...they're rude and not helpful at all. I won't be attempting to return anything seeing as how I know how it will play out. a) They will ignore me or just not help, OR b) It will take 100 years to get a refund if i get one at all. TL;DR: just order from Sephora. LOL.
Logan S.
It was great!
Le N.
I bought the capture total cell energy cream then i only try it 2 times but thats cream made my face so inches and breakout so bad so what can i do now☹️ Thats expensive price also
customer
Dior has always been good when it comes to anything I order. I understand covid has thrown a wrench in things and in turn orders have been slowed. However waiting 3 weeks for my order wouldn’t have been so bad if I didn’t get my exclusive items from Chanel within 5 days(in the midst of covid) of ordering compared to 3 weeks with Dior. One of my samples wasn’t with my order as well. I admit I am nitpicking but I just didn’t have this problem with Chanel. Sorry Dior, I still appreciate your service and will continue purchasing your lovey products I just have to be honest.
