Dior USReviews of dior-us.com

Horrible customer service and my order took so long to get a couple of lipsticks and a pencil eyebrow pencil

Shipping took a loing time which is to be expected during this time, but the product and packaging was fantastic. My wife got the new Joy intence and i got the new Homme 2020. Dior also sent multiple samples including Savage EDP, Savage Parfume, and Miss Dior Blooming Bouquet. They came in miniture dab bottles that look exactly like the product just 1/10'th the size. We also recieve samplers of J'adore and Miss Dior Apsoluetely Blooming. Top it all off with a free eye liner primer! Lets just say i have a very happy wife and will order agian from Dior.

If you’re unable to operate as scheduled due to the virus, you need to be upfront and honest with clients during the checkout process. It took over a month just to have this shipped from your warehouse, and every time I tried to cancel your customer service stonewalled me with irrelevant messages or insisting it had already shipped. I bought this exact item from Nordstrom a week later and it came in two days. Yours just arrived after five weeks. Really surprised that such a big fashion house is so incompetent.

Took 20+ days to ship and said I was supposed to receive in a gift wrap but I didn’t it was just in a simple box with everything just thrown in. Won’t buy from Dior any more.

I understand the circumstances, the virus , etc. It took a very long time to ship; I even got a phone call and an offer of another small sample as an excuse for lateness. When package finally arrived it was packed terribly with no promised sample and no packaging at all! Such a shame!

Best service and products everrr!

I couldn’t find this my lip stick online in the stores so I ordered directly. I think you should have had free shipping. I use your liquid foundation also and I don’t like that the bottle can’t be opened when it gets lie and there is still plenty left. Change your bottles!!!

This was a gift for my girlfriend I asked if the products cone in the gift box, and you confirmed. The product came in a regular box, the “free samples” broken everywhere inside the brown box, pieces of glass, the product box was wet, damaged, terrible presentation for a gift of course. So, no samples, and dirty.