Dior USReviews of dior-us.com

Every thing arrived as planned and as ordered.

I understand that the virus has impacted logistics and this was the reason i purchased directly from Dior.com (as opposed to amazon). Unfortunately it took almost a month to receive my purchase. But I do LOVE the Dior Nail Glow as a product.

Took two weeks to ship. Even when I inquired, no update other than that it was in progress. No ETA. When package arrived, it was unnecessarily in a box 18 times the size of the product (a nail polish).

Love the free shipping, wait. Wasn’t too lonny, talhanks for great service

Great packaging and products

The product was shipped late over 7 days. I never received my shipping refund the packaging was horrible not as noted in your site. Overall everything was not as I expected.

I’m so disappointed that my experience this time was so terrible. Firstly, my order is packaged very carelessly (my order includes the bottom of parfume also, why it’s packed so terribly carefully???) Secondly, no professional gift wrap of Dior as usual; I don’t spend money to be disrespected when receiving the package like that. Thirdly, I don’t receive the Rouge dior 999 matte miniature as promised when using code THANKYOU to place my order. Fourthly, I understand that it’s because of covid situation, but why don’t you should inform me about your delay in shipping? It takes such a long time to receive my order. My order was placed on Mar 24, haven’t received it until 14 April. Finally, I did send email to your customer service, and nobody cares to reply. Please tell me why? To summarize, i feel disappointed with this order. How can you gain customer loyalty if keep treating your customers disrespected like this???

I received the items and additional free items as promised. It did take me quite a while to get everything though.