Dior USReviews of dior-us.com

The worst customer service received. I tried to purchase mascara from dior.com. Every time I clicked the purchase button, I received a message that the transaction couldn't be completed due to some site issues, and I should try again. I did two more times. Then I gave up and purchased the product from a different vendor. Later found out my card was charged three times by dior. I contacted the customer service to see if they can help to correct the mistake and stop the order but was offered no assistance. To return three orders will cost me $$$. It's not fair. Disappointed.

I am very disappointed in the delivery of the products I bought from online market, they delivered them in a carton box and most of the samples were in between the cardboards, I previously purchased some products which I’ve received in a perfect Dior box with special design and it was lovely, however this time was like I’ve got them from secondhand market!

A great job was done packaging my sauvage. It made it to me perfectly. The scent is really awesome & it lasts a long time.

Took a while for my item to get here, and I didn’t receive a “your order has shipped” email with a tracking number so I freaked out a bit. BUT....I loooooooove my lipstick color and quality!!!

Dior’s entire line is excellent and in normal times I would just waltz into any number of stores in NYC and purchase what I need. But these are not normal times, I’m suppose to stay home and use the internet for shopping...but that wasn’t working out. For whatever reason, there were navigation problems with the stores I selected so I decided to go directly to the source. This was my first time purchasing from Dior’s own website and I was very pleased with how easy it was. Product found ASAP, a breeze to register my details. True, the package took longer to arrive than I would expect in normal times but, again, these are not normal times. Product was well packaged and arrived in perfect condition. Thank you, Dior.

I paid for two days delivery and my package got delivered after 8days. No compensation, no refunds

I’m only giving it 4 star because it took longer than usual to process the order and mail it out other than that I love and enjoy the products

shipped too slow