AsdadirectReviews of direct.asda.com

After ordering patio set on 6th May to be delivered on the 13th, I was left a message on the 12th from Arrow XL that they were unable to deliver till 15th. Asda promised me a £15 evoucher for the inconvenience, this didn't materialise. After numerous phone calls,emails and delivery dates, with two of them resulting in time of work and loss of pay, I have yet to receive this set. Asda don't ring you back when assuring me they will, very rarely answer emails and just seem disinterested in attempting to get this patio set delivered. I simply cannot believe the atrocious level of customer service from both companies. I just hope I can get my money back.

Ordered a BBQ and Firepit ready for summer.Took 3 days to arrive and driver carried items through to garden for me.No complaints.

I ordered a sofa from this circus of a company on 7 March 2017, which was delivered to me on 6 April 2017. However, not only was the sofa completely the wrong colour, but it only had three of its four 8" legs included. The delivery guys clearly knew something was wrong, as all they wanted was a quick signature and a fast exit before we could even inspect the item. [Yes, our big mistake for signing, a lesson all are free to learn]. Customer service [somewhere in India?] were not quick to grasp the problem and claimed they could do nothing about it even though we called less than five minutes after the delivery van left, and could easily have been contacted and sent back. The useless sofa had to be stored in our tiny flat for nearly two weeks before they collected it - on a Bank Holiday Monday- so thanks for spoiling that for us too Asda. After waiting over a week for a refund, we called them, and had to deal with the usual "I want to help but company policy is...." attitude. Finally, threatening to contact Trading Standards got a grudging refund, along with "We haven't yet received the sofa back." I queried whether or not the returns guy had a truck, or perhaps they were carrying the sofa the 400 miles back to Leeds on foot? NEVER GOING TO BUY ANYTHING FROM THIS COMPANY EVER AGAIN. In fact, after this stressful and highly time consuming experience, I doubt that I will even continue grocery shopping at Asda.

inadequate response to customer service. emailed them to ask a question and still no reply.

Well, I had to give one star but they don't deserve even that!! I ordered two sun loungers in the sale some two weeks ago with a chosen delivery date. They emailed to say my order had been despatched and gave me a tracking number. I regularly checked Yodel but feedback constantly told me the goods were with the supplier despite being told they had been despatched. I followed up with both Yodel and George.com but they failed to give me a satisfactory resolution. Instead they refunded my money and told me to re-order which I found ridiculous as all they had to do was complete the original order. To add insult to injury, I received an email confirming I had returned the goods which I had NEVER received. As advised, I re-ordered, again with a chosen delivery date and, amazingly received a delivery. GUESS WHAT! Only one lounger was delivered. I suppose I should consider myself lucky as I actually received something. Interaction with Customer Service was useless. I was told the item was now out of stock and I would have to re-order when in stock at the full price. I did suggest that, as a gesture of goodwill, they might send another colour at the reduced price but you can imagine their response. Like many who have reviewed before me, I will never order from them again. Their set up is a complete shambles. Following on from my post, amazingly two days later the other lounger turned up. It was fortunate that I was actually home to receive it as it was totally unexpected. Needless to say, Asda/George wasted no time in requesting re-payment of the refund they had made! This outcome has not changed my decision never to order from them again.

Bought kitchen taps. Substandard item. Tried to return. As policy of money back guarantee. Would not honour their policy. Did not get a refund. Hard to complain service no customer care. Would definitely NOT recommend buying from this company.

Bought a turkey crown from asda on 22nd december for dinner on 25th but when i opened it i found it to be green in colour and the smell was awful. Not impressed.

My partner ordered a product online as part of their Black Friday prices - was told it would be in store to collect the following weekend and that we would receive an email. No email came so we went into store and it was not there. He filled in the online questionnaire asking where the product was and no response! I emailed them asking & got a generic response stating that my email had been forwarded to the correct team and I would hear back within 5-7 days. That date came and went and still nothing! You cannot get hold of any customer service rep to sort issues out! I even tried tweeting them and still no response! Even if they had let me know that the product was out of stock etc, I could have ordered it elsewhere in the Black Friday sales but no communication at all is shocking!! Very very disappointed!!