Direct Auto InsuranceReviews of directauto.com

Logging in Direct Auto never worked eventhough my user id and password were correct. When I requested to reset password, the code was never sent. They never answered their phones. Finally, I couldn't renew my insurance and it was expired. Now I'm looking for another insurance company.

I'm so glad that when direct Auto called me today that Wendy was on the other end of the phone because she was very helpful very friendly she explained stuff to me and genuinely wanted to help me fix my problem and help me as much as she cud. She was reassuring, understandable assertive and compassionate and direct Auto needs more employees like Wendy to explain thanks to us and help us because we don't know what we're doing but that's her job and we needed it well today very well thank you Wendy for your help. Wendy at store number 1256 was a Godsend today thank you again.

Great Rates, Great Mobile App, Great Customer Care! I’ve always had an amazing experience with them!

I had 2 of the most helpful representatives on the phone today one who's name was Jaime, I can't thank them enough for how great they were explaining everything in detail when it came to my policy and helping with a rate more than half of what I was paying before

This company will rob you if you terminate early. You can't talk to anyone about it and they will transfer you off to another agent if they can't complete the task which none of them are capable of. I suggest running as far away as you can. I hope this company goes under. If they treat their customers, the way they treat their employees I feel bad for them. Place is a joke!!!

Christian inn was amazingly great we need more people like him

I just want to report my bad experience with Direct Auto Insurance, the parent insurance to National General Insurance. I bought insurance for two cars and two drivers: my son and myself for a 6-month premium payment of $1721.00. On 10/15/2025, I found out that my insurance was canceled on 10/01/2025. I called the insurance, and I was told that there are missing documents I need to submit to the insurance to be reinstated. I provided the required documents (a photocopy of my son’s driver license and proof of previous insurance); however, I still can’t have my insurance reinstated unless I pay $1441.00 extra because they claimed that they had sent me an e-mail asking for those documents and that the deadline of 45 days has passed. I am a refugee, and I don’t speak English, they may have sent such request, but my brother couldn’t find such request in my e-mail. Even if their policy is 45 days, this is not a GOD sent order, but rather it is a human policy that can be broken according to customers and their excuses. The bottom line is that I requested that my complaint be escalated to the boss to make a solution either to return half of the $1721 for the time that is left after canceling the insurance or reinstating the insurance for the rest of the 6-month contract. The company refused either of these solutions. This is a rip-off and steal from customers. Now, I don’t want any return. May he spend it on his health and his family’s health. I only want everyone to know my ordeal with this thief company. Everybody, be aware of this rip off, never purchase insurance online. Thank you, ML

My granddaughter had a car insurance policy with Direct Auto Insurance, and she was involved in a car accident. She was not at fault, and the other driver who was at fault, had Allstate insurance. At the time we were unaware that Direct Auto was Allstate's little brother, but it now makes sense by her unfair treatment. She had her car repaired at a Direct Auto recommended repair shop. A few days before the repairs were complete the repair shop informed her that a $345.69 supplemental check from Direct Auto Insurance would be sent to her home address. Direct Auto confirmed the check was sent, but it did not arrive before repairs were completed so she Paid the $345.69 upfront. The first few weeks after the repairs she contacted Direct about the check and they would tell her it was sent to her address. After a month when she called, they started mocking her with laughter saying they didn’t owe her any money. This is plain and simple white-collar robbery on a young lady just starting out in life. It’s a shame at such a young age she must experience such pure corporate thuggery. “Hey Direct Auto Insurance of Fort Lauderdale, you know that you owe a young lady with the initials NH a $345.69 supplemental check”. Her car was repaired by ACC in Margate around Sept 5th. Poor young lady is learning sometimes you lose $$$ when you do business with unscrupulous companies. Pay her Please!!!