Great
Based on 1,121 reviews
Direct Hearing4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Christopher W.
Fast delivery, helpful staff, great price on a premium hearing aid
Reply from Direct HearingAug 14, 2025
Thank you for your review! We’re thrilled to hear you had fast delivery, helpful support, and found great value in your hearing aids.
Siva M.
They kept calling me on my landline even after I told them to call me on my mobile number several times. It was difficult to talk to a real person for any question. Text messages and emails were not promptly answered. i was not satisfied with the hearing aid and returned it; they processed the refund within 10 days. I am happy about that.
Reply from Direct HearingAug 14, 2025
Thank you for your feedback. We apologize for the inconvenience with our calls and communication. We’re glad we could process your return and refund promptly, and we appreciate you sharing your experience.
Michael V.
Easy to order. Came quickly
Reply from Direct HearingAug 14, 2025
Thank you for your review! We’re glad to hear the ordering process was easy and that your hearing aids arrived quickly.
Iris B.
Very pleased with Direct Hearings customer service. I was concerned about how the customer service would be as it isn't based in a brick and mortar store but have been pleased with the responsiveness and thouroghness of customer service. I love my hearing aideswhich are the best I've ever had.
Reply from Direct HearingAug 14, 2025
Thank you for your kind words! We’re thrilled to hear that our customer service exceeded your expectations and that you’re enjoying your hearing aids. It’s wonderful to know they’re making such a positive difference for you!
Bruce C.
Response to questions were slow and conflicting. There was no mention that the user would need a PC with Windows to tune the hearing aids and enable the app.
Reply from Direct HearingAug 14, 2025
We apologize for the confusion and any delays in our responses. Thank you for your feedback regarding the PC requirement—we’ll make sure to clarify this information upfront for future customers. We appreciate your input and are glad you shared your experience.
Thomas D.
Can't get anyone to help me get my credit of $2000. Ready to invoke return privileges.
Reply from Direct HearingAug 14, 2025
We’re glad to let you know that your refund has been processed. Thank you for your patience, and we apologize for any inconvenience you experienced
Samir M.
the company fulfilled all their promises. The company was a little slow in delivering the hearing aid device. Once you receive the product the company backs up all the fine adjustments several time till client full satisfaction.
Reply from Direct HearingAug 14, 2025
Thank you for your feedback! We appreciate your patience with the delivery process and are glad to hear that our team was able to provide thorough adjustments until you were fully satisfied.
Lavonne P.
My experience was great. I was nervous at first about ordering off line but everything was seamless.
Reply from Direct HearingAug 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that your order went smoothly and that we could make the process seamless, even with initial nerves about ordering online.
