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Direct Hearing Reviews | Read Customer Reviews of directhearing.com

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Vision & Hearing
Direct Hearing

Direct HearingReviews of directhearing.com

Vision & Hearing
5403 N Illinois Street, Fairview Heights, Illinois

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4.4

Great

Based on 1,121 reviews

Direct Hearing4.4

Reviews1,121 About Contact

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Rating breakdown

5 star79%
4 star6%
3 star4%
2 star3%
1 star8%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Direct Hearing

Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.

Direct Hearing (directhearing.com) has 1,121 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: directhearing.com
Website: directhearing.com
Category: Vision & Hearing
Location: Fairview Heights, Illinois
Listed on Folks Told: 2026

Contact & location

(855) 505-4327
directhearing.com
help@directhearing.com
5403 N Illinois StreetFairview Heights, IL 62208

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 48% of reviews.
Most recent review: October 2026.

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Direct Hearing reviews

1,121 approved reviews, newest moderated first

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Tony C.
Apr 24, 2025
Completed as promised.
Completed as promised.
Reply from Direct HearingJun 2, 2025
Thank you for your feedback! We’re glad to hear everything was completed as promised. If you need any further assistance, we’re here to help!
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Tiny
Apr 22, 2025
Everything happened as planned.
Everything happened as planned.
Reply from Direct HearingJun 2, 2025
Thank you for your feedback! We’re glad to hear everything went as planned. If you need any assistance in the future, we’re here to help!
Report
vannachack P.
Apr 19, 2025
directearing is the best service /…
directearing is the best service / price , from vannachack phouanesavath
Reply from Direct HearingApr 21, 2025
You’re very welcome! We’re grateful for your support and thrilled that your experience with us has been a positive one. If there’s ever anything more we can do for you, just let us know—we’re always happy to help!
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Steven N.
Apr 19, 2025
Starkey 24's
Working with Direct Hearing was Great. From the order process and the customer service till the on the phone adjustments everything was flawless.
Reply from Direct HearingApr 21, 2025
Thank you so much for your kind words! We’re thrilled to hear that your experience with Direct Hearing was smooth from start to finish. It’s our goal to make the process easy and stress-free, and we’re glad we could deliver. We’re always here if you need anything!
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Mike S.
Apr 18, 2025
Great service
In today's day and age, I guess we just come to expect products are shipped immediately once purchased. It took a couple weeks to get my hearing aid, which surprised me and I wasn't aware of the timeline in advance of my purchase. On the positive side, your representatives (sales process & new user set up call) have been outstanding. Both responsive and informative.
Reply from Direct HearingApr 21, 2025
Thank you for your honest feedback! We truly appreciate your patience and are glad to hear our team provided outstanding support throughout your experience. We’re always working to improve communication around shipping timelines and will take your note to heart. If there’s anything more we can do to assist you, we’re just a call or message away!
Report
Steve M.
Apr 18, 2025
MUST have Windows Computer for Signia
There is nothing on the company’s website that states a Windows computer must be used to adjust the Signia hearing aids. This was discovered only after a lengthy process to speak with a ‘tech’ who gave me the information after I received the hearing aids. The entire process of dealing with Direct Hearing was very time consuming and unnecessary. I must now return the product and await credit.
Reply from Direct HearingApr 21, 2025
Thank you for sharing your experience—we’re truly sorry to hear about the frustration this caused. Your feedback highlights an important gap in our product information, and we’re already working on making our website clearer regarding compatibility requirements. We understand how valuable your time is and regret that this process was not smoother. If there’s anything more we can do to assist with your return or support you in the future, please don’t hesitate to reach out.
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Jimmy M.
Apr 17, 2025
The people very kind and helpful will…
The people very kind and helpful will go back to them when i get things back to normal .Thank you all for your help and God Bless You All
Reply from Direct HearingApr 21, 2025
Thank you so much for your kind words! We’re truly grateful for your trust and are glad we could be of help. Wishing you all the best as things get back to normal, and we’ll be here whenever you’re ready. Take care and God bless you too! 🙏💙
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Charles
Apr 15, 2025
Knowledgeable with punctual service
Knowledgeable with punctual service
Reply from Direct HearingApr 21, 2025
Thank you for the great review! We’re so glad to hear you found our team knowledgeable and our service punctual. We appreciate your support and look forward to assisting you again in the future!
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