Great
Based on 1,121 reviews
Direct Hearing4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Direct Hearing (directhearing.com) has 1,121 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
1,121 approved reviews, newest moderated first
Marge
From ordering to receiving to fitting all ran smoothly, very, very smoothly!
Reply from Direct HearingMar 24, 2025
Thank you for your wonderful review! 😊 We’re thrilled to hear that your entire experience—from ordering to fitting—went smoothly. If you ever need any further assistance, we’re here to help every step of the way!
Gary O.
Will has been great so far. I have a very unique hearing loss and this is as good or actually better than driving into an office. The follow up sessions are critical for me and the reminders are helpful and the sessions have all started on time.
Reply from Direct HearingMar 24, 2025
Thank you for your kind words! 😊 We’re so glad to hear that Will has been able to help with your unique hearing needs, and that the follow-up sessions have been effective for you. We agree, timely sessions and reminders are key, and we’re happy they’ve been helpful. If you need anything else, don’t hesitate to reach out—we’re here for you!
James
I purchased my Phonak Audeo Sphere I90 hearing aids approximately 3 months ago and have been extremely satisfied. I have a handful of calls regarding questions and a few scheduled calls with the Tech for adjustments and reprogramming. The Direct Hearing representatives, Bobbi, the Patient Care Coordinator and Taylor, the Tech have been very professional and extremely helpful, making my decision to purchase from DH a very positive one!
Reply from Direct HearingMar 24, 2025
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re enjoying your Phonak Audeo Sphere I90 hearing aids and that our team, especially Bobbi and Taylor, have been able to assist you with your questions and adjustments. We’re so glad your experience with us has been positive, and we truly appreciate your trust in Direct Hearing. If you ever need anything further, don’t hesitate to reach out—we’re always here to help!
Timothy N.
Great price! Great customer service- thanks Bobbi. Great follow up and info regarding delivery!
Reply from Direct HearingMar 24, 2025
Thank you for your fantastic review! 😊 We’re so glad to hear that you were happy with the price and customer service. Bobbi will be thrilled to know you appreciated her help! If you need anything else or have any more questions, we’re always here to assist. Thanks again!
Peter D.
I have not received my order
Reply from Direct HearingMar 24, 2025
Hi Peter it is out for delivery today. You should have received a tracking number in a email from us.
Todd
Communciation is quite strong; each department or focal point was 'on point'. I particularily appreciated the use of one single SMS converation as a single point of contact if or when i was uncertain who I should reach out to
Reply from Direct HearingMar 24, 2025
Thank you for your thoughtful review! 😊 We’re thrilled to hear that our communication was clear and effective for you. We aim to keep everything streamlined and easy, so it’s great to know that the single SMS conversation was helpful. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Bob
Happy with product. Paid for next day shipping. Direct hearing didn’t even have in stock. Once located it was sent 3 day ground. Requested refund of overnight shipping cost( approximately $65). Personal I was referred to on the request forwarded it to others. ( no response since). Not a thrilled customer.
Reply from Direct HearingMar 24, 2025
We’re really sorry to hear about your experience, and we understand your frustration. We strive to ensure timely shipping, and we apologize for the inconvenience caused by the delay. We also regret that you haven’t received a response regarding your refund request. Please reach out to us directly so we can make this right for you. Your satisfaction is important to us, and we’ll do everything we can to resolve this issue as quickly as possible.
STEVE S.
Great service, great price, definitely recommend this company.
Reply from Direct HearingMar 24, 2025
Thank you for your fantastic review! 😊 We’re so glad to hear that you had a great experience with our service and pricing. We truly appreciate your recommendation and look forward to assisting you again in the future!
