DiRxReviews of dirxhealth.com

AWFUL. I have used this service for at least a year. The last few months have been AWFUL. Major delays in getting prescriptions on time, slow response to inquiries, canned answers by telephone, orders processing for weeks, 2 day shipping fees but still takes a week to arrive. I WILL NEVER USE THEM AGAIN. AWFUL

Placed a prescription order with DiRx on 7/31/2024. It is now 8/15/2024 and still no medicine. Poor communication as well.

August 14th, 2024 On moderation 1st was a disaster but figured it out. 2nd order was coming due, noticed I was low on my antipsychotic medication and dilengly watching my email for notice from DIRX. I had 5 days left and I called the help center. They stated the order was on back order and should be processed in the next couple days and the 7 to 10 days for shipping. Not cool,..I explained my situation and was repeadly told to calm down asked to speak to Manager and was sent to a bs voicemail to leave a message. I called back every day and left a message with the "manager". I never recieved a call back or help. Finally the medication came in and I already had my pharmacist send prescriptions to another pharmecy. I told them to cancel the order, "No sir it's in processing" and can't be canceled. I Saud has it shipped, have you billed yet. I can't tell and no you can't cancel. I deleted everything in my account, emailed them to cancel. They did this for me, but the order 4 days later was finished processing and billed my account. The items are supposed to be at my door 9 days for shipping. Wow, if I waited I would be 14 days without medication. This is the worst company, between not caring if a person has there meds, not notifying people in advance about stocking issues, not having a management team to help, not canceling a order. (Most companies you can cancel as long as it has not shipped). This company is very shady and they hold some very important information that they hold. Scary scary...do not use,..let this company go belly up. Stay away

Initial fill was difficult, took 15 days. I understood there might prescription transfer delay for the first order. Thought it might be better with the refills. Nope. 10 days past the refill date my order is still pending, and there is ZERO communication about what is going on. Customer service was useless, does nothing to help. I don't see how the situation is going to be improved. Have to cancel and stay away.

My order has been processing for over 2 weeks now. I call them and am told it is “filled”, but still isn’t shipped and will not be coming before the medications run out. I am always about to run out of my medications when I receive it. Usually they have done a quick ship, but customer service was poor when I called and emailed this time. I was told I need to get 2 weeks of an additional prescription from my doctor to cover the time it will take them to ship it out. So now they need a month to process and ship it. Seems like the company is going under based on recent reviews and no one is getting their meds.

BIGGEST SCAM EVER--DO NOT USE!!!!!! Because they cannot fill any scripts for the last three months (claiming supply chain issues, but yet every local pharmacy has no problem getting these common medications) I decided to cancel and ask for a refund... They only provided meds for LESS than three months, so I figure I should get 75% refund. But.. they do not let you speak to anyone, and they determine by some fuzzy math what kind of refund you should get.. which turns out to be a fraction of what I paid. This is the biggest scam!!!

I've used diRx for 2 years now. Starting out, I was a fan, reasonable and dependable. In the last 6- 9 months, meds weren't being delivered on time. I had meds due to be sent mid June and as of August 2, never got them. When I called, they said they were back ordered and they had no idea when they would come in. I'm talking meds like Prilosec, lipitor, etc nothing unusual. They said they sent me an email, but I never got it. When I called to inquire in August, he said that 2 of my meds miraculously came in and he would ship them immediately. That was after I talked about wanting to terminate their service. I said ok, ship them, but I was now finding a different service because the other 3 meds had not come in. Later that day I got an email that the 2 meds that miraculously came in that morning, had not, so I would not be receiving them. That was after I had asked my doc to refill the others they didn't have necessitating another call to my doc to refill the 2 they said they had. No one has time for this crap, I would expect update emails after claiming meds were on back order, but they never told me they still didn't have them. Basic customer services is severely lacking and made me lose confidence. Now I use Amazon pharmacy. It's awesome.

A few years of good service then boom, my prescription was cancelled within a few days of the next shipment, leaving me in the lurch. So called "supply issues". Luckily my doctor is also a close friend from school and I got help quickly. He suggested to try Amazon Pharmacy and switched my script. I had my meds the next day with no shipping and they offer a 6-month supply along with 30 and 90-day! I notice DiRx does not respond do poor reviews here, only the good ones.