Reply from DiscountMags.comFeb 29, 2024
Hello Susan,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order. I am seeing that the order was originally placed under your name. I am also seeing that you have been in touch with our customer service team. It looks like you wanted to renew your husbands subscription.
At times, if the name and address do not exactly match the order on file with the publisher, it causes a new account to be created and duplicate issues to be delivered.
I see that our customer service team has informed you already that they have sent a request to the publisher to combine the accounts. This will not result in a shortened subscription. You may receive 1 more duplicate, but after that you should only receive one issue per month. If there is anything else we can do for you, or if you need more information, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
