Great
Based on 132 reviews
Discount Strut Accessories4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Discount Strut Accessories, where “Discount” means more than price. Our story starts decades before the internet, but remains the same today – we give all of our customers, whether weekend warriors or global enterprises, the same level of grit, integrity, and hustle to get parts from our doors to yours as quickly as possible.The DISCOUNT brand was created to cut out the longer lead times and price hikes of large Distributors to let you more easily and cost-effectively D-I-Y. Because when ordering critical strut accessories, if you want it done right, you do it yourself.Our goal is to make your online shopping experience both simple and informative while offering you a vast and growing inventory at discount pricing that can ship immediately when you need it the most.Thank you for counting on us with your business and project needs.
Discount Strut Accessories (discountstrutaccessories.com) has 132 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 10 reviews with 4 stars · Clear filters
James
You had exactly what I needed in stock. The only down side was it took a few days to ship.
Reply from Discount Strut AccessoriesNov 14, 2022
Hi James! I apologize for the delay in your order shipping. I will pass this information along to my operations team as we are always trying to improve our processes. Please let me know if there is anything else that I can do to assist you!
John
seems that the order was not shipped out for over 7days from entering the order, only after i called to inquire did the order actually ship out. *****Follow up**** 10-06-22 Marc the owner reached out to me to explain what happened in person, that is appreciated and I have adjusted the review's rating because of this effort and actions.
Reply from Discount Strut AccessoriesOct 6, 2022
Hi John, Very sorry to hear about the delay in your order. We are still working out a few logisitics issues but are trying each day to do better. I'll followup via email as well. Thanks! Marc
Connor
Initially sent wrong part. After reaching out to customer services, the correct part was sent promptly and returning incorrect part was made simple.
Reply from Discount Strut AccessoriesSep 12, 2022
Thanks for the kind words Connor. Sorry to hear we got it wrong on the first shipment. Glad you are happy with the resolution. We always strive to do better!
Tyler
Product shipped quickly and received all but one item. Was disappointed with the top spring nuts they were not what I thought. Power strut made a top grip nut which actually worked. It stayed where you put it
Reply from Discount Strut AccessoriesSep 5, 2022
Hi Tyler - thanks for the feedback - do you have the PS part # so we can review and compare?
Mark
Everything is great with product but packaging was not good. Carrier must have taped up torn box. If I ordered anything smaller than the braces, they would have been lost.
Reply from Discount Strut AccessoriesJul 6, 2022
Sorry to hear about the packaging issue - I will ensure this gets passed to our warehouse. The carriers have been exceptionally rough with packaging lately.
James
The product ordering and delivery were excellent. I was disappointed with the quality of the product from my order on 5/28/2022. The bends in the 2-Hole Standard Pipe Straps 2 inch were difficult to align with the Rectangular Plate 8-Hole Base. The Strap, DSAW783BEG was shaped in an imprecise manner making it difficult to align the strap with the post base. This was different than the same product number I ordered in March. In March, the strap had a very precise bend and aligned very well. The straps may be from a different producer.
Reply from Discount Strut AccessoriesJul 6, 2022
I'm sorry to hear about this issue - I've sent it over to our internal team to review!
Alan
Slow shipping I needed it soon I ordered two day shipping some parts came and others just drag I had no idea what was going on
Reply from Discount Strut AccessoriesJun 13, 2022
Hi Alan, I'll be sure someone looks into this. Shipping has been unpredicatable lately - some packages arrive super quick, others seem to get stuck at different points on the journey. We do our best to get everything in the hands of a carrier as fast as possible! Marc
Jim
Shipping took 2 days longer than originally stated, beyond that everything was great.
Reply from Discount Strut AccessoriesJun 13, 2022
Thanks for the feedback, Jim. We are always working with our carriers to improve service levels and speeds and we will continue to do our best!
