Reply from Distacart.comJul 6, 2023
Dear Nandkishore Bhale,
We apologize for any inconvenience you may have experienced. Here are some clarifications regarding the pricing and delivery time of your orders:
The price of our products includes various factors and expenses associated with the overall cost, such as domestic shipping, packaging materials, international shipping fees, customs duties and taxes, labor charges, and the seller's profit margin. These factors contribute to the final price and may explain why it appears higher than your initial conversion.
We have reviewed your order history, and the delivery timeframes are as follows:
Order #307098: Placed on March 15, 2023, delivered by March 27, 2023 (8 business days).
Order #321535: Placed on April 23, 2023, delivered by May 1, 2023 (6 business days).
Order #342028: Placed on June 23, 2023, delivered by July 5, 2023 (9 business days).
You selected our standard shipping option, which typically has an estimated delivery time of 10-12 business days for non-food items. However, we are pleased to inform you that the seller dispatched and delivered your shipments within 5 business days. For even faster delivery, we recommend checking our shipping policy and choosing the priority shipping option.
We apologize if our customer support team was unresponsive in the past. After further investigation, we found no records of your previous contact. Please feel free to reach out to us at [email protected] or call our helpline at +18552534782 for any further assistance you require.
Thank you for your understanding. We are committed to ensuring your satisfaction and are ready to assist you.
Best regards,
Customer Happiness Team