Adie L.
Customer Service at DDC
This review is specifically about my experience with the customer service at DDC. Michelle (Rep from Cincinnati office) walked me through the process which I highly appreciated because then it didn't seem like I was just paying a lot of money for something I didn't completely understand. She was patient in answering all my questions/clarifications and even gave me a call back contact number just in case. I didn't feel rushed and was given time to think about moving on with the DNA test. She was very personable and our exchange was seamless. As for the testing, I have no worries with the rest of the process because I know all about waiting times when dealing with the immigration and Michelle was clear with where the hold up might be. Overall I am just very happy and satisfied that she made the whole thing easy on my end hence my review.
Reply from DNA Diagnostics CenterDec 6, 2019
Thanks so much for the 5 stars. I've passed on your kudos to Michelle as well as her supervisors. :-)


