Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About DNA Diagnostics Center
Our mission is to provide the best DNA testing services, accessible and affordable to our clients wherever they are. By providing high-quality DNA tests, we strive to empower our clients with the information they need to discover truth and make confident decisions in their personal or professional lives.
DNA Diagnostics Center (dnacenter.com) has 862 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Nach Erhalt des DNA-Sets sorgfältig die Anleitung gelesen. Ein paar lückenhafte Übersetzungen, aber verständlich. Vorgefertigter Brief zum Absenden. " No goods" aussen draufgeschrieben und per Einschreiben versandt. Nach 14 Tagen per Mail das Ergebnis.
VD
Vicki D.
So far so good…
So far I had a rep that I could reach out to during the process. Nancy S. Was kind and helpful. There was a 20 some minute wait time to get ahold of the rep to set appointment. But once on she called the hospital for me to set the appointment.
These reviews have me extremely nervous as it is literally just my husband's child but these reviews have me thinking this place is a scam. Human error to test husband against wife and not the child. I'm not sure why I had to get swabbed since I delivered her but ok. Hoping this comes back timely so I can get birth certificate updated and husband off my back with his nonsense. So far ok. But these reviews just lowered my faith and have me really nervous.
Update ............
Got the appointment done. Quick and easy.
Took about 5 days for them to complete the test. They did not email me as stated and I did email to ask but did not get a response. I Google searched the site and put in the passwords and user name provided to me aand results were there. Easy to understand and there was support of needed.
Got it in the mail a little over a week later.
Upon being curious I just looked in my spam box. The email saying results were in and link was in there.
Check your spam box!
Anyways now my husband can shut up and accept I didn't cheat on him.
SK
Sarah K.
Reasons why results may not be what you expect...
So, I have a lot to say. And I will explain why I gave 4
stars:
First of all, I want to say that all those bad reviews really almost gave me a darn stroke from all the stress it gave me. Like really? I have come to the conclusion (after analyzing these reviews over and over), that a lot of these women are either in (1) denial or (2) fraud was committed without them realizing. In other cases, (3) human error has occurred. However, human errors, although possible, are nevertheless rare. Let me advise you of a way to reduce human error: If you have 2 or more possible fathers, don't get them swabbed at the same time, because chances for human error will increase in this instance (they switch swabs). Also, in one case that I read, the swab of the mother was mistakenly switched with the child, so the father tested negative because they were testing the father and mother, instead of the father and child. It's simple issues like this. I'd do a blood test for mom, and a swab for dad to decrease chance of human error.
Now, to decrease chances of FRAUD, you need to do it the legal way--or just make sure you are all together conducting this test. Because it is very possible for your "baby daddy" to be a complete dirt bag and to get someone else, i.e. his homeboy, to do the test for him. So, make sure he's not being sneaky, by doing it with him, or have a witness. Another instance of fraud is when the mother uses the saliva of her other child--that IS indeed the child of the possible father--for her other kid. Women can be messed up too!
Now, there's not much you can do about women being in denial. All these women who have alleged false results, please follow up with some evidence. If not, stop making the rest of us worry! The way your baby "looks" to YOU is SUBJECTIVE. You might want so badly for your child to be his that you find ways the baby looks like him (even though they are not related). C'mon, how many times have we seen this on Maury? Countless.
Now, the reason why I gave 4 stars instead of 5 is because I had to wait 20 minutes to speak to a representative. And when I finally spoke to someone, I'm honestly going to say I was not feeling her vibe at all. I mean, in her defense, I did come off a little strongly because I was freaking out about the reviews and thought they were scamming me because it's already been over 2 weeks, so maybe she was just a bit defensive. Whatever the case, good customer service would have been nicer and more reassuring. She was too "strong" for lack of a better word--kind of like she was on the defense already from all the other people calling to complain to her. Please be mindful that many of us are pregnant and already hormonal and freaking out, so it doesn't hurt to be a little nice. Nevertheless, she gave me the facts and details I needed-- she did her job. I was initially upset because of the wait but she pointed out that the results come 7 days AFTER they get the blood sample (which IS advertised accordingly on their website). She informed me when they received the blood sample and counted 7 days from there--which is today. I received my results today and am very happy. I too, was a worried mom-to-be because of the negative REVIEWS. I had no reason to worry before I read these negative reviews; it's just so unnecessary!
Thank you to all those who took the time to write all these positive reviews. I rarely write reviews, but for this situation, I had to. Hopefully, I can give someone else peace of mind.
AN
ana
I have a question to the users of this…
I have a question to the users of this service? are results really accurate? i am finding out soon the sex of my baby and I am scared in case the results of the ultrasound do not match with the results of the report i got from here. Only because if the sex is wrong then what else is wrong? i just need reassurance and i want the ultrasound to match. SO far the service with the company has been really good but you see so many news over the internet regarding fake DNA results that it makes you paranoid. Although i am still waiting for my physical report to get to my house. Everything else has been good. I cant wait to hear a reassuring response from some user. I am trusting the results of this company to go through with this pregnancy, it is a very life changing information at least for me.
JD
Jolina D.
thankyour for being responsive and…
thankyour for being responsive and consistent
Reply from DNA Diagnostics CenterSep 27, 2021
You are so welcome. Thanks for testing with us.
GV
G & V L.
I left a phone mail for a call back
I left a phone mail for a call back, no response. Emailed with no response.
Reply from DNA Diagnostics CenterApr 9, 2021
4-9-21: Our sincere apologies for not responding promptly. I've notified customer service and you'll be hearing from us shortly. Thank you for your business!
MA
Martin
I was very disappointed when they had a…
I was very disappointed when they had a question on my samples and they didn't call me! After 2 weeks, I called them and learned that they had sent an email to the wrong address! Your system needs to improve.
Reply from DNA Diagnostics CenterApr 8, 2021
4/8/21: We're so sorry that happened, Martin. No doubt that was very inconvenient for you, and we sincerely apologize.
JD
Jane D.
False advertising
I paid $30.00 for the test results the next business day. It was an option on the return form. I didn't receive them the next business day and $30.00 were withdrawn from my account the same day, I received an email stating DDC receive the packet from me. I paid the total of $179.00 the day I ordered the DDC test. I didn't have a balance. False advertisement and I didn't receive a refund.
Reply from DNA Diagnostics CenterApr 9, 2021
4/9/21: We sincerely apologize that you received 2-day results instead of the expected 1-day results. We have started the process for a $30 refund, which takes about 1-2 weeks to go through. If you have other questions or concerns, you're welcome to contact us directly.