DnacompleteReviews of dnacomplete.com

Update: I am coming back with an update to say that I received a full refund after I contacted support and they responded fairly quickly as well, which makes me up my stars to 3/. I still believe the lack of transparency upfront is a major issue, and considering how much money they're likely making, an investment into a proper (transparent) website and communication strategy is overdue. **** Yeah, these guys are terrible. Zero transparency. I went to reactivate my account on DNA complete (I am ex-Nebula) and after I put in my credit card details, they went ahead and charged it right away with an arbitrary amount. I had no "preview", no info on how much their memberships are, nothing. I contacted their support but the contact form seems ambiguous. I never received an email confirmation acknowledging I had reached out, luckily I took a screenshot of the window that said "ticket submitted" for my bank because I am disputing the charges. I also asked DNA completed to cancel everything and reverse the charges. The lack of transparency is shady as heck.

UPDATE: a few weeks after posting this, my DNA analysis arrived as expected, although significantly later than the 10 weeks listed on their website. The analysis tool wasn't as useful as I'd hoped, but the data has helped me find an answer to some health issues I've been having. I strongly believe I would have never received my results had I not harassed them by email and asked for my money back. My sample has apparently been at their lab for over ten weeks now without any sign of progress. I have been told it is still going through quality control. I have a complex medical history and was utterly desperate for answers - I spent a fair amount of my savings on this and am kind of destroyed by being scammed. Do not use this company.

Was gifted a kit as a birthday present in Feb'25, the sample was mislabeled upon arrival. They sent me another kit, it was received in the end of Apr'25, till this day I am in the same limbo with 'reprocessing' Even contacted the CEO, who promised me the results withing a month, it was a month and a half ago. Still nothing. Such a shame to use the name of prof. Church Edit: Finally results came back, was a long road. I hope the company will recover soon and reviews will be positive