DocBrightReviews of docbright.com

Reply from DocBrightAug 26, 2024

Hi there! Thanks so much for your review. Rest assured, we are here to help! Provider on our platform send most prescriptions with 2 refills for a total duration of 90 days. You may be running into trouble if you didn't try to contact your pharmacy to initiate the refill. Since they have it on file, all you need to do is contact them to refill it. In the event that you are having issues, we are here to help. Simply email us at [email protected] and we will be able to assist right away. We look forward to the opportunity to continue to provide you with an awesome experience. -DocBright Care Team

Reply from DocBrightMay 29, 2024

Hi Rachel - thanks for your feedback. We are sorry to hear that you were unhappy with your experience. We do our best to not be shady by putting as much information as possible--including medication duration details--on our website and in our sign up flow. We are sorry we failed you this time around. The duration of each prescription can vary depending on the medication. Providers will only send for a medically acceptable duration that is determined to be safe. While we cannot share what medication you were prescribed, we can assure you that the duration prescribed was done so with your health and safety in mind. That will always come first. The good news is, all you need to do is submit a follow up case when you're ready for additional refills. We've made the process super simple. Also, I want to make sure you are happy! If you can email [email protected], I'd love to make this right for you. Your satisfaction is also a top priority. We hope to hear from you and we hope to have the opportunity to make you smile today :-) -DocBright Care Team

Reply from DocBrightOct 2, 2023

Hello! We are sorry to hear about the experience that you had. Rest assured, we are here to help. We understand how frustrating it can be to be waiting on prescriptions from the pharmacy. Our providers work hard to provide all necessary information for authorizations, but please keep in mind that medication authorizations can take as few as 1 day or as many as 7 days. Unforntuatefnly, this process is out of our control once the required information is provided. With that being said, we did receive and email from your recently, and we are working on coordinating with your pharmacy. In any event, you can rest assured that picking up your medications will not void our guarantee in this case. We want to ensure that you have an awesome experience, and get the care you need. If we fail at either of those, we will always make right by you. We apologize for the delays you experienced, and if there is anything else we can do to help, please don't hesitate to let us know. -DocBright Care Team

Reply from DocBrightFeb 19, 2023

**Update 2/24/23** Hi Rene - per our conversation via email it sounds like your received the refund you expected. We are sorry that we couldn’t be of help this time around but if there’s ever anything we can do to help, we’re here for you. Please don’t hesitate to reach out any time :-) Hi Rene - as discussed via email, your refund was issued and a confirmation was sent to you. We also attempted to request information multiple times with no response. That information was required to safely provide care. If you still are interested in receiving care, you can still reply to those required questions and we would be happy to treat you for free this time around :-) -DocBright Care Team

Reply from DocBrightFeb 15, 2023

Hi Luis - We are so sorry to hear that you have a bad experience. We refunded your payment upon your original email request. We have a 100% satisfaction guarantee, no questions asked. We would still love to get you the care you need--on us--so please don't hesitate to reach out if we can be of any assistance. We are here and happy to help! -DocBright Care Team

Reply from DocBrightFeb 15, 2023

Hi Munira - we are here to help! Please email our team at [email protected] and we'll be right on it for you. -DocBright Care Team